Manager, Business Operations, International

What You’ll Do

The Manager / Senior Manager, Business Operations, International supports the strategy, planning, and operating discipline of a rapidly scaling international organization preparing for multiple product launches. The role contributes to strategic planning and analysis, owns performance measurement and reporting, develops scalable ways of working and AI-supported methods, and leads cross-functional projects.

The role builds and maintains the International executive dashboard, and operationalizes the KPI framework across functions, clusters, and launches. It also supports the operating cadence, annual planning cycle, and executive reporting, and reports into the Director, Strategy and Business Operations, International, working closely with International Functional Leads, Cluster General Managers, and key global counterparts.

Responsibilities

Strategy and planning

• Support the development of the International ambition, long range plan, and annual operating plan
• Contribute to market expansion and operating model analyses, including go-to-market approaches, entry sequencing, and the supporting business cases
• Support the annual planning cycle, including objective setting across functions and prioritization

Performance tracking

• Build, operate, and continuously improve the International executive dashboard, including tailored views for leadership, functions, and other stakeholders
• Operationalize the KPI framework across functions and clusters, maintaining definitions, thresholds, and owners
• Partner with Commercial Excellence on launch KPIs and with all International functions on tracking key reporting metrics
• Run the monthly reporting cycle, and own data sourcing and traceability
• Track KPIs, milestones, and delivery status against plan, and give early warning on slippage, emerging risks, and cross-functional collisions
• Support the redefinition of KPIs as assets move from pre- to post-commercialization

Scalable ways of working and AI

• Develop and roll out standards, templates, and playbooks that support the organization as it scales across markets and launches
• Identify, design, and deploy AI use cases to generate reporting and meeting materials, and introduce AI-supported working methods where they improve productivity or quality
• Streamline the operating cycle to reduce manual effort across the organization

Special projects and project management

• Lead and coordinate strategic and cross-functional projects across the International organization
• Support individual functions on specific projects and priorities
• Develop and deploy project management best practices, standards, and tools across International
• Support project portfolio management, including intake, prioritization, and sequencing against available capacity
• Track dependencies and interfaces across functions, clusters, and workstreams

Governance and executive reporting

• Support the International leadership operating cadence, including agendas, pre-reads, materials, minutes, and follow-up
• Maintain the actions, decisions, and risk log, and drive commitments through to closure
• Support the preparation of materials for leadership forums, executive meetings, board and corporate presentations, and leadership workshops

Where You’ll Work 

This is an office-based role and requires office collaboration 2-3 times per week in our Zug Office, with approximately 20% travel across international markets and to our Global Headquarters in San Francisco.

Who You Are

• Bachelor's degree required; advanced degree in life sciences, business, engineering, or a related discipline preferred
• At least 6 years' experience in business operations, strategy and operations, program or project management, commercial operations, or consulting within the life sciences industry
• Proven project management experience, with a track record of leading multiple cross-functional initiatives simultaneously and clear ownership of plans, dependencies, and delivery
• Experience working in or with a matrix organization, across functions, geographies, and levels of seniority
• Solid understanding of the life sciences industry, including the pharmaceutical development and commercialization model, regulatory milestones, and launch sequencing
• Hands-on experience building and maintaining KPI frameworks, dashboards, and management reporting
• Demonstrated development and deployment of AI use cases in a professional setting, including within project management and reporting workflows, with evidence of what was built and the impact delivered
• Experience partnering with Commercial, Market Access, Medical Affairs, and Regulatory functions preferred; rare disease, launch-stage, or scaling-organization experience a plus
• Excellent executive communication, with the ability to distil complexity into concise, decision-ready materials and present credibly to senior stakeholders
• Excellent written and spoken English
• Highly organized and precise, with strong discipline on data accuracy and source traceability
• Advanced Excel and PowerPoint; experience with Smartsheet and dashboarding tools preferred
• Strong command of AI tools, including proficiency with Claude, and the judgment to design new applications rather than only use existing ones
• Comfort operating in a scaling organization, with a bias toward action, a strong sense of ownership, and pragmatism about process