Description
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Job Description
The KT PMO is responsible for coordinating and managing all Transition, Knowledge Transfer (KT)
planning and execution activities within a transition wave or BU/BF scope. The role ensures that KT
activities are structured, scheduled, tracked, and completed in line with transition milestones, enabling
GCM teams to achieve the operational readiness and capability required to deliver at steady state.
Accountabilities:
KT Planning & Scheduling
Support and maintain comprehensive KT plans aligned with transition wave timelines and milestones
Support the Functional Transition leads and Transition Wave Managers on all aspects of transition
Define KT schedules, maintain list of required SMEs, and coordinate participant availability across sending and receiving teams
Ensure KT plans cover all in-scope processes, systems, and responsibilities within the assigned wave
KT Execution Coordination
Coordinate and track day-to-day KT activities across all phases, including shadowing, reverse shadowing, and documentation completion
Monitor KT progress against plan, track completion rates, and flag delays or readiness gaps to the Transition Functional Lead or Transition Wave Manager
Facilitate KT sessions and ensure all required participants are engaged and informed
Readiness Tracking & Reporting
• Track KT readiness against defined milestones and stage-gate criteria
• Maintain up-to-date KT status reports and dashboards for governance forums and the Transition Functional Lead
• Ensure structured readiness testing (SRT) inputs are captured and reported accurately
Documentation & Sign-Off Management
Ensure all KT deliverables (SOPs, process maps, training materials, and work instructions)are completed, reviewed, and signed off within agreed timelines
Maintain a central repository of KT documentation and supporting evidence
Issue Resolution & Escalation
Identify and track KT-related issues, gaps, and risks, escalating unresolved items to the Transition Functional Lead or Transition Wave Manager
Coordinate issue resolution across SMEs, GCM delivery teams, and functional stakeholders
Education & Competencies (Technical and Behavioral):
Experience
3+ years of experience in project coordination, PMO, or knowledge management roles within global organizations
Experience supporting knowledge transfer activities in transition, shared services, or GBS/GCC environments preferred
Exposure to transition planning, process documentation, and operational readiness activities
Technical Competencies
Strong project coordination and tracking skills, with ability to manage multiple workstreams simultaneously
Ability to develop and maintain KT trackers, readiness dashboards, and structured governance reporting
Proficiency in project tracking and collaboration tools
Familiarity with transition methodologies, KT frameworks, and stage-gate governance
Behavioral Competencies
Highly organized with strong attention to detail and ability to manage multiple priorities simultaneously
Clear and proactive communicator with strong interpersonal skills across diverse, global teams
Results-oriented mindset with strong attention to delivery commitments and accountability
Education
Bachelor’s degree required
Languages
Fluent in English
Locations
MEX - Santa Fe
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time