Key Account Manager (Hympavzi)

ROLE SUMMARY

The Key Account Manager Hympavzi is responsible to strategically position Pfizer, and the prioritized Specialty Care Hympavzi brand,  as a partner who accelerates the transition to a patient-centered, sustainable healthcare system. The Key Account Manager Hympavzi educates customers about new treatment options for their patients, designs and implements account plans for the assigned (strategic) accounts, reflecting 1-3-year business objectives ensuring access for patients to the product portfolio.

The Key Account Manager Hympavzi is responsible for demand generation based on an understanding of the needs of the customer and the account, and the ability to service (detailing) and connect account level customers to meet agreed business objectives. ​

Furthermore, the Key Account Manager Hympavzi Hympavzi focuses on uncovering unmet needs, enabling Networks and partnering on promotional meetings.

ROLE RESPONSIBILITIES

• Segmentation and Targeting Customers, incl. decision making / influencing network​s for recently introduced brands and indications

• Detailing of assigned Products to the prescribers, based on customer and product lifecycle needs.

• Connect and communicate multiple insights from various stakeholders to develop an account plan of action​. This insights will be shared with the CPLs and other relevant colleagues.

• Disseminate information via multi- and omnichannel communication in the customer target group via the customer preferred channel​

• Ensure customer service and support by engaging with customers through both in-person and virtual interactions

• Ensure objectives of the accounts are met. Problem-solve complex account/ institution challenges.

• Pro-actively engages with strategically positioned stakeholders within Specialty Care and other relevant stakeholders to build smart coalitions around a therapeutic / value proposition.

• The KAM thinks beyond customer demands and needs and is a trusted advisor within the accounts.​

• Respond to customer requests by connecting with cross functional team to provide responses and input.​

• Arrange meetings to support communication and education related to our disease areas​ and brands

• Bring customers together to progress areas of mutual interest related to our therapy areas (eg to establish and optimize cross-sectoral and cross-specialty referral structures)

• Comply and adhere to legal and financial policies, relevant procedures and agreed timelines of the organization.

BASIC QUALIFICATIONS

• Bachelor’s degree in life sciences and 7+ years of relevant Sales experience in the pharmaceutical industry (preferably as Account Manager) with existing customer network or Master’s degree in life sciences and 6+ years of relevant Specialty Care sales experience in the pharmaceutical industry with existing customer network. Preference for a candidate with medical background.

• Driving license.

• Fluency in Dutch and English.

• Analytical skills and ability to understand the effects of the external environment on the fundamental drivers of the strategic accounts and their implications on our business; knowledge of healthcare environment and specifically with regards to relevant products and accounts.

• Ability to challenge and discuss (un)conventional business solutions with internal and external stakeholders with the aim to establish added value creation and a patient-centered sustainable healthcare environment.

• Ability to build and maintain account relationships and excellent insight regarding the Decision Making Unit and the overarching networks impacting these accounts.

• Ability to transfer from transactional to strategic relationships with shared objectives.

• Ability to communicate effectively and influence stakeholders. Strong written, verbal and interpersonal communication and listening skills.

• Result driven and strong drive for commercial results

• Ability to perform and prioritize effectively in stressful circumstances and request timely assistance when required;

• Team player and Leadership without authority - Capability to ensure colleagues are actively contributing to the account objectives.

• Ability to set-up and implement the strategic (key) account planning according to the milestones.

OTHER INFORMATION

• Field based

• Capelle a/d IJssel as primary office location for sales alignment and training

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Pfizer's aim is to provide equality of opportunity in the recruitment process by avoiding any bias or potential discrimination on any grounds including (but not limited to): sex, age, race, religion or belief, sexual orientation or disability. At Pfizer we are creating an organization and promoting a culture that respects each individual's unique character and life experiences and reflects the diversity of our society, customers and markets. We will achieve this through fostering and sustaining an environment in which every colleague feels valued and supported. 

Disability Inclusion:

Onze missie is om de kracht van al onze mensen te ontwikkelen en ruimte te geven. We zijn trots om een inclusieve werkgever te zijn, die aan alle kandidaten met een beperking gelijke kansen biedt. We moedigen je aan om jezelf te zijn en dat met ons te delen, wetende dat wij ons best gaan doen om jouw sollicitatie en toekomstige carrière te ondersteunen. Jouw reis bij Pfizer begint hier!

Sales