IT Support Specialist

ABOUT ORGANOX:

OrganOx is a commercial stage organ technology company dedicated to developing technologies to improve outcomes for patients with acute or chronic organ failure. The company was established as a spin out of the University of Oxford in 2008 and is now part of the Terumo Group. OrganOx is a pioneer in normothermic machine perfusion (NMP).  It's flagship platform, the metra®, is available for use in the U.S., Europe, Canada, and Australia. It has been utilized in over 7,000 liver transplants to date to keep donor livers in a metabolically active state outside the body enabling longer preservation times and functional assessment of the organ prior to transplant, leading to an increased number of organs available for transplant. Founded in 1921, Terumo Corporation (TSE:4543) strives to fulfil its mission of “Contributing to Society through Healthcare” by providing a comprehensive range of solutions in the fields of therapeutic procedures, hospital operations, and life sciences in more than 160 countries and regions.

Position Summary

We are seeking a skilled and customer-focused IT Support Specialist to join our rapidly expand team and business. We are a modern cloud native business, using Windows 11 laptops, IOS and Android mobiles. This role is responsible for providing technical support, troubleshooting, and maintenance across core business systems, (mostly SaaS) including Microsoft 365, mobile devices, and laptop computers.

The ideal candidate will have strong problem-solving abilities, excellent communication skills, and a proactive approach to user support, and be enthusiastic about change.

Joining an existing Service Desk team of 3, covering time zones from GMT, EST, PST for a near 24 x 5 IT service to the business. This role is onsite in Oxford to cover the UK time zone, but some out of hours may be necessary.

 

Major Responsibilities

Under direction from the IT Support lead, the IT Support Specialist will be responsible for:

• Being part of a small but highly effective internal IT Service Desk team across time zones.
• Responding to and updating service desk requests in a timely and professional manner.
• Proactively resolving issues and improving IT service by authoring / editing solution articles.
• Managing user accounts, permissions and licensing in MS365 / Entra.
• Resolving issues with end user laptops, mobile devices & MS Teams rooms.
• Performing software installs and updates.
• Assisting resolution of cybersecurity incidents
• Help the growing IT team to provide excellent IT services to the rapidly growing business.
• Adhere to the letter and spirit of OrganOx’s Code of Conduct and all other company policies
• Some out-of-hours of shift work may be required.

Skills & Experience

• Strong customer service skills, with an ability to converse with all levels of the organisation.
• Attention to detail, accurately completing IT tickets (Fresh Service ITSM).
• A collaborative approach to work to utilise existing team knowledge, and further contribute.
• Extensive experience administering Microsoft 365 / Entra.
• Extensive support experience with Windows 11 Operating system, IOS and Android.
• Support experience with MS Teams rooms, and Mac OS also advantageous.
• Microsoft Intune, application packaging and configuration would be advantageous.
• A self-starter who can work with minimal direction when needed.

Qualifications

• BSc Degree in Computing or similiar, or equivalent experience
• Demonstrable IT support experience.
• Microsoft Certifications are advantageous.
• Ability to work onsite in Oxford UK.

At OrganOx, we value innovation, evidence, integrity, teamwork, respect, and passion. We offer competitive compensation and comprehensive benefits, including healthcare and retirement plans. We support work-life balance and provide opportunities for ongoing professional development.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation race, or any other characteristics protected by law.