Site IT Support Engineer (Incheon)

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

The IT Analyst is a business-critical frontline role that safeguards site uptime, operational continuity, and end-user productivity by delivering hands-on IT support across office, warehouse, manufacturing, and lab environments. The position owns L1/L2 incident resolution, request fulfilment, and on-site support execution while partnering with senior analysts and global IT teams to reduce disruption and sustain reliable technology performance.

This role is essential to keeping site-critical functions running reliably, ensuring technology issues are resolved with speed, discipline, and clear accountability.

This position reports to the Director Digital Workplace Services APAC, part of the Infrastructure and Operations team.

What you will do:

• Deliver on-site L1/L2 IT support for end users, devices, and local services, restoring productivity quickly and minimizing operational downtime.

• Diagnose and resolve endpoint, collaboration, and basic connectivity issues to maintain stable day-to-day operations across site-critical environments.

• Support device lifecycle management (build, deploy, maintain, replace) to ensure users have reliable, ready-to-use technology.

• Execute site changes and deployments in line with defined processes, standards, and risk controls.

• Maintain accurate asset records, documentation, and high-quality ticketing in ITSM tools to support control, visibility, and continuous improvement.

The above statements are intended to describe the general nature and level of work being performed by incumbent. They are not intended to be an exhaustive list of all responsibilities, duties and skills required by incumbent.  Incumbent may be required to perform other duties as assigned.

Who you are:

• Hands-on IT support professional with proven experience restoring service quickly and effectively in operationally sensitive environments.

• Customer-focused communicator who gives clear updates, builds trust quickly, and works effectively with end users, site leaders, and technical teams.

• Structured troubleshooter capable of diagnosing L1/L2 endpoint, application, and connectivity issues.

• Process-driven operator with strong ITIL discipline and a consistent record of high-quality ticketing, documentation, and follow-through.

• Reliable team player who takes ownership, collaborate well, and proactively builds technical capability across IT domains in a complex site environment.

• Fluent English proficiency,

Travel, Motor Vehicle Record & Physical/Environment Requirements: if applicable for role

• Ability to travel - list specifics 10-20% travel, overnight, within territory or locations (Seoul).

• Must have a valid driver’s license with an acceptable driving record.

• Ability to lift, move or carry equipment up to 20Kg, any other physical requirements.

It would be a plus if you also possess previous experience in:

• Strong knowledge in IT Support Operation or ITIL certification.

• Strong technical knowledge and skills in systems, infrastructure, security.

• Multinational experience with effective interpersonal skills for collaborating with teams from diverse cultures and business practices.

Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.