Customer Support Engineer

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.

• You will complete broad scope of technical tasks including installation/commissioning, maintenance and evaluation of customers equipment and systems among others (after PM100).
• You will determine priorities of tasks and actions and schedules measures accordingly.
• You will support customer remotely and onsite and provide 2nd and 3rd level user support in case of arising issues.
• You will contribute to or conduct the maintenance and improvement of internal tools, equipment, processes, and data repositories.
• You will contribute to or execute activities for estimation, planning, and review of technical tasks in support of overall project acquisition, negotiation, planning and management (partly before PM100).
• You will adhere to relevant processes and regulations.
• You may need to may manage sub-contractors and monitors delivery.
• You may be involved in technical design and developments for service offerings.

Qualifications & Experiences

• You hold a Bachelor's or Master's degree in Electrical/Electronic Engineering, VLSI/Microelectronics, or a similar field is generally required.
• You have a minimum of 4 years of relevant experience is preferred, though specific requirements may vary by position.
• You have knowledge of and professional experience with electronic and electro-mechanical engineering, testing equipment used for verification, checkout and calibration of electronic equipment. Knowledge of and professional technical experience with micro-computers/PC based systems.
• You have a customer-focused attitude.
• You are articulate and skilled in interpersonal communication.
• You are fluent in the Thai and in English, both written and spoken.
• You are based in Khon Kaen or Nakhon Ratchasima.
• Other Desired Skills and Knowledge: Basic computer usage and debugging skills; fundamental knowledge of networks and networking techniques; and basic understanding of imaging systems.
• Required Certifications and Training: Obtains and completes LMS training plan specific to assigned responsibility.
• Applicable to the Oncology Systems business only: Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN), criminal background checks, drug screens Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus), annual TB testing, and healthcare trainings.
• Experience Level with Business Tools: Familiar with business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Healthineers’ specific businesses, please visit our company page here.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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