Intern - Information Technology (IT)

Position Summary:

We are seeking a technically-savvy IT Helpdesk Intern to provide helpdesk support to our internal users. The ideal candidate loves “everything computers,” from building their own hardware to putting in place complex setups. Working closely with the team, they will troubleshoot and resolve helpdesk issues and ensure the smooth operation of computer systems, with activities ranging from setting up new computers and software, managing Microsoft 365 and Azure environments,  writing powershell scripts others. This is an excellent opportunity for a self-motivated individual to gain hands-on experience with a wide range of helpdesk inquiries, develop practical skills in a professional setting, gain knowledge under the guidance of experienced team members, and play a crucial role in our team’s efficient workflows.

Key Responsibilities:

User Support:

• Respond to inquiries and provide technical support to end-users via various communication channels.
• Escalate issues to managed services team as needed.
• Troubleshoot hardware, software, and network-related issues.
• Set up new user accounts, passwords, and permissions.
• Administer Office 365, managing accounts and troubleshooting.
• Manage the onboarding/offboarding process for employees.

Troubleshooting and Issue Resolution:

• Independently resolve technical issues.
• Document and track reported issues, ensuring timely resolution or escalation.

Basic Technical Maintenance:

• Maintain hardware, including computers, printers, and other peripherals.
• Install, configure, and update software as required.
• Manage software licenses to ensure compliance.
• Maintain an updated inventory of IT assets.

Team Collaboration:

• Learn and implement IT procedures and best practices under guidance.
• Collaborate with senior team members to assist with other related projects.

Requirements:

• Currently pursuing or recently completed a degree in Computer Science, Information Technology, or related field.
• Proficient understanding of PC computer systems, hardware, and software.
• Proficient in common operating systems (Windows, macOS) and office software.
• Experience setting up and managing network-attached storage.
• Experience with Linux operating system.
• Experience with programming in powershell, kql and others is a plus.
• Understanding of network principles, including TCP/IP and DNS.
• Strong problem-solving skills and a willingness to learn and adapt.
• Excellent communication and interpersonal skills.
• Familiarity with helpdesk, and basic understanding of networking concepts preferred.

Other:

• This is an on-site role, working in our Cambridge office.
• This role requires flexible hours depending on the organizational needs.
• This role might involve occasional night and weekend work to support critical technical issues.

Compensation

• Hourly Wage Range: $20-$30 with actual contingent upon several factors such as the selected candidate’s education/work experience/training, others

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