• Responsible for the successful execution of one or more HR & Benefits process(es)  in the Netherlands and in Denmark

• Manage service delivery metrics and/or third-party supplier performance in relation to the assigned process(es)  

• Drive increased productivity and compliance through identifying opportunities for process improvements, standardization, and simplification within assigned area (es)  

• Advise on difficult and sometimes complex questions/requests from employees, People Leaders and the HR community concerning payments, allowances, and benefits in a professional, courteous & timely manner  

• Effectively work with 3rd Party HR & Benefits Providers to ensure seamless, compliant, and high-quality HR & Benefit services 

• Foster a culture of customer service excellence and continuous process improvement by providing “Best in Class” customer service and advise on complex questions/requests from employees, businesses, and HR partners 

• Maintain high standards of accuracy, timeliness, and quality to ensure compliance with relevant legal and GE HealthCare policy requirements

• Develop a strong working relationship with the GE HealthCare Total Rewards, HR, People Leader, and Employee communities through timely and accurate administration of HR processes, ensuring effective communication and early identification of requirements & any service issues 

• Develop effective relationships with internal and external stakeholders through strong interpersonal skills and proactive communication  

• Continuously build and share area of expertise; keep current with internal and external updates and changes 

• Participate in internal and external HR & Benefits audits

• Preparation of year-end reporting & associated statistics 

• Provide ad-hoc operational support for assigned process 

Qualifications/Requirements  

Desired Characteristics  

• Ideally (no must-have!) you also bring experience in onboarding area

• Solid interpersonal skills: ability to work effectively in a team-based environment 

• Strong customer service focus, with the ability to anticipate customer needs with a high level of responsiveness

• Ability to quickly embrace new technologies 

• Supportive team player with a drive to create a positive work environment 

• Applies solid judgment ensuring integrity, compliance, & confidentiality 

• Passion for continuous process improvement and simplification 

• Self-starter who can manage multiple tasks simultaneously with minimal supervision

• Comfortable delivering against quantitative and qualitative performance metrics