Job Title: Hemophilia Clinical Educator
Location: Field-Based. Cambridge, MA.
About the Job
The Hemophilia Clinical Educator (CE) is a strategic field-based role and critical member of the Rare Blood Disorders (RBD) and Oncology Patient Support Services (PSS) team, serving patients, nursing staff, and clinical staff within a complex cross-functional field team. Leveraging deep expertise in hemophilia, the CE delivers clinical education that addresses site-specific educational needs, supports patients throughout the treatment journey, and reinforces appropriate use priorities. The CE monitors, analyzes, and communicates key performance indicators (KPIs) to evaluate effectiveness and inform educational strategy. The CE role is non-promotional. The CE does not engage in promotional activities, influence prescribing decisions, or participate in sales-related activities. The role is focused exclusively on education, patient support, appropriate use of prescribed therapies, and clinical partnership with nursing and ancillary staff.
The CE is a subject matter expert in disease state, product, administration, and support services, leading clinical site engagement, facilitating therapy initiation and onboarding for patients whose physicians have already prescribed therapy, and serving as a strategic intelligence source by compliantly capturing nursing and clinic-level insights and communicating them to cross-functional partners to inform planning and decision-making.
Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.
About Sanofi
We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.
Main Responsibilities
Strategic Clinical Site Engagement & Nursing Liaison Function
- Serve as the strategic clinical liaison to nursing leadership and clinic staff within assigned clinical sites and treatment centers, owning the clinical education, therapy onboarding, and nursing staff relationship.
- Develop and execute site-specific clinical engagement strategies that support therapy initiation, administration onboarding, patient education, and appropriate use priorities.
- Collaborate with nursing leadership and cross-functional field team partners to optimize the treatment experience and inform coordinated site engagement planning.
Insight Capture & Upward Influence
- Compliantly capture, synthesize, and communicate patient, nursing, and clinic-level insights, including observations related to clinical workflows, therapy administration, patient onboarding, and educational needs, to inform cross-functional strategies and decision-making.
- Identify emerging clinical, operational, and patient experience trends across sites and communicate actionable insights to leadership and internal stakeholders, ensuring field perspectives are represented in the development and refinement of programs, resources, and initiatives.
Support for Timely Initiation of Prescribed Therapy & Clinical Onboarding
- Support timely initiation of prescribed therapy by assessing patient-specific needs, facilitating clinical onboarding, and executing action plans that advance patients through the treatment process following a healthcare provider's prescribing decision.
- Partner cross-functionally to identify and resolve patient-specific barriers to treatment, driving coordinated action plans and accountability for efficient therapy initiation.
- Provide administration onboarding and treatment preparation education to nursing staff and care teams supporting patients initiating prescribed therapy.
HCP Site Education & Clinical Programming Strategy
- Lead and execute site-level HCP education strategies for nursing staff, clinic coordinators, and ancillary staff, ensuring educational activities align with site-specific needs and applicable medical, legal, and regulatory requirements.
- Develop and deliver branded and unbranded educational programs utilizing appropriate modalities, including live, virtual, group, and individual in-services, to support clinical knowledge, therapy administration readiness, and confidence in patient care.
- Maintain and adapt site education plans based on evolving site dynamics, including staffing changes, new prescribers, clinical workflow updates, and product or indication developments.
Patient Education, Community & Advocate Outreach
- Engage patients and caregivers to provide personalized education on disease state, treatment, and support services, tailoring educational approaches to individual needs throughout the treatment journey.
- Lead patient education initiatives through individual, family, group, live, and virtual programs, while collaborating with patient advocacy organizations, community partners, and healthcare advocates to increase disease awareness and support within the hemophilia community.
- Promote ongoing patient engagement by identifying and communicating barriers to treatment adherence, connecting patients with appropriate resources, and representing Sanofi at community and patient-focused events.
KPI Ownership & Data-Driven Strategy
- Own, track, and communicate key performance indicators (KPIs) related to patient support, educational programming, nursing in-services, and administration training, providing regular updates to leadership and cross-functional partners.
- Leverage site, territory, CRM, and field insights to assess effectiveness, identify opportunities, and inform clinical engagement, education, and patient support strategies.
Cross-Functional Strategic Collaboration
- Collaborate with cross-functional partners across Medical Affairs, Marketing, Commercial, and Patient Support Services (PSS) to exchange insights, align clinical education initiatives, and support coordinated site engagement, patient support, and therapy initiation strategies.
- Partner across field teams to address patient and site needs, facilitate timely access to prescribed therapy, and identify opportunities to enhance processes, educational effectiveness, and patient outcomes.
Compliance, Documentation & Administration
- Conduct all activities in compliance with corporate policies, industry regulations, and applicable legal, medical, and regulatory requirements, ensuring appropriate documentation and compliant exchange of clinical and patient-related information.
- Accurately document field activities and engagement within CRM systems and complete required reports, records, and administrative responsibilities in a timely manner.
- Maintain clinical, scientific, and product expertise through ongoing professional development, internal training, and participation in relevant educational and professional forums.
- Provide coverage and support across geographies as needed and maintain the ability to travel up to 60% of the time, including occasional evenings and weekends for business-related activities, conferences, and events.
Knowledge, Skills & Competencies
- Strategic Clinical Thinking: Ability to translate clinical observations, nursing perspectives, and site-level insights into actionable engagement strategies that support patient, site, and organizational objectives.
- Subject Matter Expertise: Deep and current knowledge of hemophilia disease states, therapy administration, patient support services, and product-related education.
- Nursing & Clinical Staff Engagement: Strong understanding of nursing workflows, therapy administration processes, and the operational realities of specialty care settings, with the ability to build credibility and foster productive clinical partnerships.
- Business Acumen & Data Utilization: Ability to connect educational activities and patient support efforts to measurable outcomes through the effective use of performance metrics, territory data, CRM insights, and KPI analysis.
- Patient-Centered Execution: Demonstrated ability to assess patient needs, navigate barriers, and drive action plans that support timely therapy initiation, onboarding, and ongoing treatment success.
- Insight Generation & Communication: Ability to compliantly identify, synthesize, and communicate field-based clinical, operational, and patient insights in a clear and actionable manner.
- Cross-Functional Collaboration: Proven ability to work effectively within a complex matrix environment, building partnerships and aligning efforts across multiple functions to achieve shared goals.
- Communication & Presentation Skills: Excellent verbal, written, and presentation skills with the ability to communicate complex clinical information to patients, caregivers, healthcare professionals, and internal stakeholders.
- Interpersonal Effectiveness: Strong relationship-building, active listening, empathy, adaptability, and influence skills that foster trust with patients, caregivers, and clinical staff.
- Organizational & Technical Proficiency: Strong organizational skills, ability to manage competing priorities in a fast-paced environment, and proficiency with CRM platforms, virtual engagement tools, and reporting systems.
About You
Basic Qualifications
- Active Registered Nurse (RN) license required; Bachelor of Science in Nursing (BSN) preferred.
- 3-5 years of clinical and/or biopharmaceutical industry experience, including experience in hemophilia, hematology, oncology, rare disease, or other specialty therapeutic areas.
- Prior clinical experience in a hospital, infusion center, ambulatory care, or home health setting required; experience in clinical education, patient support, or field-based clinical roles preferred.
- Demonstrated experience educating and engaging nursing staff, healthcare professionals, patients, and caregivers.
- Demonstrated ability to work effectively within a cross-functional matrix environment and manage multiple priorities independently.
Preferred Qualifications
- Advanced degree preferred (MSN, NP, PA, or other relevant advanced clinical degree).
- Clinical specialty certification in Hematology, Oncology, or Rare Disease (e.g., CPON, CHN, or equivalent) preferred.
- Experience in the biotechnology or pharmaceutical industry in a non-promotional clinical education, field-based clinical, or patient support role preferred.
- Experience in rare disease, hemophilia, hematology/oncology, apheresis, or related specialty therapeutic areas strongly preferred.
- Experience supporting product launches, new indications, or other therapy implementation initiatives preferred.
- Bilingual Spanish language skills preferred.
Why Choose Us
- Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
- Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
- Bring the miracles of science to life alongside a supportive, future-focused team..
- Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.
Sanofi Inc. and its U.S. affiliates are Equal Opportunity employers committed to a culturally inclusive workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
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Pursue progress, discover extraordinary
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
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US and Puerto Rico Residents Only
Sanofi Inc. and its U.S. affiliates are Equal Opportunity employers committed to a culturally inclusive workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
North America Applicants Only
The salary range for this position is:
$100.500,00 - $145.166,66
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.