Field Service Engineer/Technician

The Field Service Engineer will regularly travel to our customer sites, to deliver advanced support to our customers in the Concrete Infrastructure and Supporting industries, carrying out installs, commissioning, servicing, and upgrades. This role requires a minimum of 65% travel, primarily by company van and for multiple nights at a time.

CORE TECHNICAL RESPONSIBILITIES

• Commission and test machines using certified test procedures and perform preventative maintenance & emergency service at customer sites.
• Accurately document and report all service-related activities. These include, but are not limited to, submitting Electronic Service Reports and Expense Reports at appropriate intervals, per company established procedures.
• Promote sales of additional Afinitas product offerings such as service programs, new equipment leads, spare parts kits, etc.
• Provide timely feedback to the Engineering Department on equipment reliability and design.
• Maintain all company property, including laptop, cell phone, safety equipment, and tools in good working condition.
• Troubleshooting hydraulic and electrical control systems and via network connection directly to the production machine in question. (We use Siemens control systems on all our production plants.)
• Significant experience working in large production facilities, performing heavy mechanical work including, but not limited to basic stick, TIG, and MIG welding, mechanical drawing interpretation, and broad experience with a variety of mechanical tools.
• Conduct on-site training with customer’s personnel to ensure proper operation of equipment.
• Hold meetings with customers, including introductory job scope and exit meetings.
• Communicate between the field and the internal office support staff on both technical and administrative issues.
• Attend refresher training classes and planned technician meetings with other service team members to promote continuous improvement of technical and non-technical skillsets.

ESSENTIAL FUNCTIONS & RESPONSIBLITIES

• Complete detailed root-cause analysis studies, recommending solutions and next step actions.  
• Collect feedback on common product issues and skills gaps to support the management of our continuous improvement programs.
• Act as an onsite Safety Leader for the field service organization which includes the review of current safety trends and/or injuries, providing continuous feedback therein, and the regular submission of safety opportunities and/or near misses for discussion and action within the entire Service Team.

QUALIFICATIONS & ABILITIES

• High school diploma required. Associate degree from a technical school or commensurate military experience preferred.
• Minimum 4 years’ experience as a Field Service Engineer / Technician. May substitute this requirement with 4 years of military experience plus 2 years of previous experience in field customer service work, OR Associate degree from a technical school plus 2 years of previous experience in field customer service work, OR at the discretion of the North America Service Leader.
• Proven ability to travel extensively for work, including both domestic and international assignments of varying durations. Must be comfortable with frequent travel and extended stays away from home.
• Advanced Knowledge (capabilities) of and experience in diagnosing, troubleshooting, and repairing electro-mechanical equipment in the field and the ability to identify root-cause.
• Support and cultivate a positive team environment and lead by example.
• Professional communication with an ability to resolve customer issues and defuse conflict.
• Ability to adapt to change in a fast paced and changing environment; enjoy taking a hands-on approach in solving problems.
• Work independently with little supervision while managing difficult and high-pressure customer situations.
• Ability to work overtime and weekends – particularly where escalated Key Account customer situations are involved.

WORK ENVIRONMENT

• Must be able to work within tight spaces and environments that may be noisy, odorous, dusty, cold, and hot on a regular basis.
• Must be able to lift and/or move up to 60 lbs. regularly.
• Must be able to stand for long periods of time as well as walk, twist, bend, kneel, crawl, crouch, reach, climb, and work in awkward positions on a regular basis.

CORE COMPETENCIES

Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Builds Networks - Effectively building formal and informal relationship networks inside and outside the organization.

Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer Focus – Building strong customer relationships and delivering customer-centric solutions.

Decision Quality – Making good and timely decisions that keep the organization moving forward.

Drives Results – Consistently achieving results, even under tough circumstances.

Manages Ambiguity - Operating effectively, even when things are not certain, or the way forward is not clear.

Manages Complexity – Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Resourcefulness – Adapts to changing circumstances and priorities; effectively copes with unexpected interruptions, delays, and demands.

Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.

Compensation

The approximate pay range for this position is $85,000–$110,000 annually. Please note that the pay range is a good faith estimate at the time of posting and may vary based on factors such as experience, skills, and geographic location.

#LI-KS2
#LI-REMOTE