Field Service Engineer

Job Title

Field Service Engineer

Job Description

现场服务工程师

在这个岗位上，您将有机会
充分得到影像产品的系统学习和技术培训，为客户提供专业的售后服务工作，包括维修、保养及升级等服务；通过维护、提高客户满意度不断促进飞利浦售后业务甚至售前业务的发展。

您的职责是

•    为客户提供快速、专业的售后服务工作，包括安装、维护、维修及现场升级服务等。
•    执行及时有效的维修动作及良好的客户沟通工作，维护客户满意度。
•    保持跟销售部门、售后业务部门的紧密合作，促进影像售前售后业务的发展。
•    完成相关的KPI指标的考核。
•    负责安徽地区飞利浦IGT 等影像类产品的维修保养升级。
•    完成公司各项指标要求，准确提供工单和报告。
•    参加公司要求的培训并乐于接受新知识和技能。
•    维系客户关系，支持销售拓展商务机会。

您隶属部门的架构和文化  

该职位隶属于服务与解决方案实施团队，团队一直注重人员发展，通过公司完善的培训体系，帮助员工快速适应职位，不断提升自身技术水平及综合素质。服务与解决方案实施团队是一个以人为本，彼此和谐共处，互助合作的优秀团队

要成功应聘本职位，您应当具备以下技能和经验 
•    本科或以上学历，生物医学工程、电子电气、自动化及相关的专业
•    对医疗产品有较强的技术知识
•    良好的沟通能力，乐于与他人分享
•    自我激励和自我管理
•    能接受出差
 

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
Indicate if this role is an office/field/onsite role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.