Senior Principle Service Engineer

Business Introduction
GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems.
Our diverse portfolio consists of vaccines, specialty medicines, and general medicines.
Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges.


Position Summary
You will lead the delivery and support of planning and supply chain technology services that help teams make better decisions. You will work closely with planning, IT, and commercial stakeholders to run services, resolve issues, and deliver improvements. We value clear communication, practical problem solving and collaboration. This role offers strong learning and career growth, and the chance to make a visible impact on how we unite science, technology and talent to get ahead of disease together.

Responsibilities
This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:
- Operate and maintain planning and supply chain systems to ensure availability, performance and stability.
- Act as the primary contact for users, product owners and technical teams to resolve incidents and deliver changes.
- Lead service improvement activities, including root cause analysis and actions to prevent recurrence.
- Coordinate releases, testing and deployments for system updates and integrations.
- Maintain runbooks, knowledge articles and service documentation to support consistent operations.


Why You?

Basic Qualification
We are seeking professionals with the following required skills and qualifications to help us achieve our goals:
- Experience managing enterprise planning, demand or supply chain systems or related IT services.
- Proven stakeholder management experience working with commercial, planning or supply chain teams.
- Practical experience in incident, problem and change management for IT services.
- Experience with data integration, ETL processes or APIs that support planning tools.
- Working knowledge of cloud and on-premise application hosting and basic security and compliance requirements.
- Strong written and verbal communication skills in English, with the ability to explain technical topics clearly.

Preferred Qualification
If you have the following characteristics, it would be a plus:
- Hands-on experience with common planning platforms, ERP modules or advanced analytics used in planning.
- Scripting or automation skills such as SQL, Python or similar to support operational efficiency.
- Experience working in hybrid or global teams across multiple time zones.
- Familiarity with Agile ways of working, DevOps practices or continuous improvement methods.
- Prior experience in a regulated industry such as healthcare or pharmaceuticals.
- Professional certification in IT service management, supply chain planning or project management.

Work type and location
This role is based in India and is on-site. Some travel to other GSK locations may be required.

What you will gain
You will join a collaborative team focused on practical outcomes and continuous learning. You will build skills in planning systems, stakeholder engagement and service leadership. You will make a direct contribution to improving how technology supports decisions that help patients and strengthen business resilience.

How to apply
If this role speaks to you, please apply and tell us briefly how your skills and experience match the responsibilities and qualifications listed. We welcome applicants from different backgrounds and experiences. We look forward to hearing from you.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

Inclusion at GSK:

As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process.

Please contact our Recruitment Team at IN.recruitment-adjustments@gsk.com to discuss your needs.

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