Field Service Engineer - ADV - Madrid

PURPOSE OF THE JOB

You'll be responsible for installation, upgrading, repair and preventive maintenance of capital equipment part of Abbott Medical product portfolio in compliance with Abbott Medical code of conduct, Regulator and Quality policies and procedures.

The Capital Equipment Service Engineer services and supports Abbott’s advanced medical technologies and is responsible for driving customer satisfaction through service excellence. It will require working very close with the central dispatch team for scheduling service activities and with local sale and clinical staff to incrase revenues and profitabiliy.

ROLES & RESPONSIBILITIES

• Hardware/software field support: includes system installation, maintenance, calibration, upgrades, troubleshooting and repair, also includes demo system maintenance and preparation for congresses.
• Work with central dispatch team and local sales/clinical staff on optimal scheduling of field interventions.
• Document field service interventions per QA system requirements.
• Report capital equipment incidents per QA system requirements.
• Provide support and technical assistance for in-house training courses and congresses.
• Provide system maintenance and troubleshooting training to customer biomedical engineering departments and Abbott sales and field clinical staff
• Extensive International travel required based on ad-hoc request, sometimes with short notice.