Field Commercial Training Partner

About This Role

As a Field Commercial Training Partner within Global Customer Engagement & Operations (CE&O), you will play a key role in shaping and delivering the learning strategy that builds capability across global field commercial teams. You will partner closely with affiliates and cross-functional stakeholders to identify performance needs, design scalable learning solutions, and strengthen field effectiveness across the product lifecycle.

This role combines strategic contribution with hands-on delivery. You will lead onboarding and coaching initiatives across multiple therapeutic areas and pipeline assets, while driving a patient-centric learning culture globally. Operating in a highly matrixed environment, you will influence through credibility, collaboration, and strong stakeholder partnership.

What You'll Do

• Own and evolve the cross-TA learning strategy, ensuring alignment with business priorities and execution plans

• Lead the Cross-TA Onboarding Programme across SMA, FA, AD, PPD, and pipeline assets, ensuring end-to-end delivery

• Conduct learning and performance needs assessments and translate findings into actionable learning interventions

• Design and deliver scalable and practical learning solutions across global field commercial teams

• Lead and continuously evolve the CE&O Coaching Programme to strengthen field capability and coaching effectiveness

• Build and sustain a patient-centric learning culture across global commercial organizations

• Partner closely with affiliates, local commercial training leads, and cross-functional stakeholders to co-create learning plans and curricula

• Adapt communication and learning approaches for different audiences and maturity levels across regions

• Identify, codify, and share best practices to strengthen learning impact globally

• Oversee programme governance across geographies, including timelines, budgets, and SOP compliance

• Prioritize and sequence onboarding and enablement activities in line with evolving business priorities

• Balance strategic contribution with hands-on execution in a fast-paced and changing environment

Who You Are

You bring a strong sense of ownership and accountability, operating with resilience and adaptability in the face of change and ambiguity. You are proactive, solutions-oriented, and energized by building impactful learning experiences that improve field capability and business outcomes. You combine strong stakeholder management skills with sound judgment and personal maturity, influencing through credibility and collaboration rather than authority. You are curious and continuously challenge existing approaches to identify better ways of working. You bring analytical thinking, strong project management capabilities, and a practical mindset, translating business priorities into meaningful and actionable learning solutions.

Required Skills

• BA/BS degree required; fluency in English required

• 8–12 years of pharmaceutical learning and training experience

• Proven success designing and delivering impactful training programmes across the product lifecycle

• Strong experience in learning strategy, onboarding, coaching, and field capability development

• Demonstrated stakeholder management and programme leadership experience in matrix environments

• Experience partnering with global and affiliate stakeholders across multiple geographies

• Strong facilitation and communication skills, both virtual and in-person

• Ability to diagnose performance needs and translate them into practical learning interventions

• Strong project management and organizational skills, including governance, timelines, budgets, and SOP compliance

• Ability to manage ambiguity and adapt learning strategies in fast-changing business environments

• Analytical mindset with the ability to translate insights into actionable learning solutions

• Field or customer-facing experience within the pharmaceutical industry advantageous

 

Job Level: Management