Epic Analyst

Summary  

GeneDx, the world’s leading genomic diagnostics company, is seeking an experienced Epic analyst to support Epic Aura integrations from build through post go live support.   

In this role, you will join the cross functional Epic Aura team, owning and maintaining GeneDx's Epic application, ensuring all configuration, security, and user requirements meet the needs of our end users and our business. You will be a key player in customer integration projects, enabling set-up, testing, and troubleshooting throughout the project lifecycle as well as post-live production support.     

Job Responsibilities 

• Act as the primary point of contact for Epic Aura application needs.    

• Collaborate with engineering, commercial, and operational teams, as well as other Epic specialists, to troubleshoot, identify, and solve issues with our Epic integrations.   

• Guide workflow design, build and test the system, and analyze other technical issues associated with Epic software.   

• Work with Epic representatives, your GeneDx teammates, and customers to ensure the system meets the required project deliverables and timeline.   

• Enable smooth customer integration projects by establishing and maintaining documentation about our Epic implementation.   

Objectives   

• Enable smooth and swift Epic Aura integration projects with new customers quarterly.   

• Troubleshooting for live Epic-integrated customers is efficient and effective.   

• Optimizing Epic Aura in coordination with broader GeneDx initiatives    

Education, Experience, and Skills 

• 2+ years of experience working with Epic applications   

• Strong knowledge of healthcare provider workflows and the software and people/staff that enable them   

• Familiarity with healthcare data models and standards, like HL7 and FHIR   

• Highly organized, with a demonstrated technical build experience   

• Strong communication skills, both written and verbal   

• High drive for understanding and solving customer needs   

• Ability to learn quickly, think creatively, and adapt to change under pressure to meet deadlines   

• Experience with genomics labs is a plus   

Certificates, Licenses, Registrations 

• Active Epic certification is required (IE: Ambulatory, Care Everywhere, and Beaker)   

Work Environment 

• This is a fully remote position. The employee will work from a home office or other suitable remote location with reliable high-speed internet access. Work is performed in a climate-controlled environment using standard office equipment including computer, phone, and video conferencing tools. Your standard work schedule and hours will be established in collaboration with your leader and may be adjusted to align with evolving business needs. 

Physical Demands 

This is a sedentary role requiring prolonged periods of sitting while working at a computer. Physical demands include: 

• Sitting for extended periods (up to 8 hours per day) 

• Repetitive use of hands and fingers for typing and mouse operation 

• Visual acuity for reading computer screens and documents 

• Ability to communicate effectively via phone and video calls 

• Occasional lifting of up to 10 pounds (office supplies, equipment) 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. 

Acknowledgements 

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. 

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