Education Resource Specialist

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of .

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

• An excellent retirement savings plan with high employer contribution

• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

The Education Resource Specialist is based out of Austin, TX position within the Cardiac Rhythm Management Division.

This is a fully onsite role.

As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias or irregular heartbeats.

Using agility, creativity, and strong project management skills the Education Resource Specialist is responsible for identifying and uncovering new CRM training needs from Clinical, R&D, Marketing, Professional Education, Field Training, and Commercial stakeholders.  

The primary focus of the role will be driving implementation of standardized education programs into each geography across the global.   The incumbent is responsible for following standard best practices and design training solutions, including tracking and measurement components. Additionally, the focus of this role is to aid in the development and implementation of internal and external training programs for new product launches and training needs.

The Global Education Launch Specialist may assist in: developing and maintaining content for either in-person, digital, or virtual engagements; the delivery of the training as either a trainer or in a train-the trainer capacity; evaluating the impact of the training after delivery; and driving a cycle of continuous improvement.

Leveraging a passion for training, the individual will deploy adult learning techniques and instructional design principles to develop a comprehensive and blended training curriculum that includes instructor-led training, digital learning modalities, and hands-on/simulation opportunities.  This role is global-facing and all developed training content should be deployable around-the-world with minimal modifications to help foster a single curriculum and a consistent training experience for all trainees.

What You'll Work On

Comply with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.

• Identify training needs and gaps through multiple input sources to develop content to be used in training the field team on areas such as clinical competence, technical knowledge, resource utilization and selling skills, as well as training HCPs to safely and effectively use Abbott CRM products.

• Partner with Upstream/Downstream Marketing, Clinical, and R&D to capture training needs for upcoming product launches early in the development phase to help develop comprehensive product launch training programs of all offerings: in person, digital, or virtual learning environments

• Collaborate with the respective Professional Education and Field Training leads/teams to develop core training content that can be deployed to train customers and the field both for new product launches and expansion of existing programs/portfolios

• Identify specific cultural or regional training needs for OUS geographies and ensure these are considered during program design and development

• Provide train-the-trainer training for OUS regional educators

• Demonstrate consistent educational effectiveness through systematic curriculum and program evaluations

• Collaborate with Education Specialists and Trainers to employ a continuous improvement strategy that supports key business objectives and achieves growth targets

• Engage with peers from Abbott divisions and geographies as guest speaker on new CRM products and share/collect best practices

• Partner with other stakeholders to keep training curricula as globally consistent and standardized as possible

• Maintain training content on a continuous basis to keep content relevant and current to meet the needs of the trainee

• Comply with global regulations and requirements, company policy, operating procedures, processes, and task assignments

• Keep current on developments in the field, specifically on product/therapy knowledge, market, and industry trends

• Comply with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.

Required Qualifications

• Bachelors Degree or an equivalent combination of education and work experience

• Minimum 5 years professional experience within the Medical Device Industry or another regulated industry.

• Advanced skills in PowerPoint

• Demonstrated project management experience. 

• Experience working in a highly matrixed and geographically diverse business environment. 

• Demonstrated ability to work collaboratively as part of interdisciplinary teams that include product managers, designers, agencies, and marketing automation teams. 

• Self-starter who takes initiative, is comfortable working in a fast-paced environment, and able to independently manage multiple projects towards aggressive deadlines. 

• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization

Preferred Qualifications:

• Bachelor's degree in biotechnology or medical related field

• Experience in cardiac pacing; field experience

• Experience with adult education and training, with a preference towards medical sales staff, physicians, or AHPs

• Experience with leadless therapies

• Demonstrated knowledge of cardiology, electro-physiology, or cardiac electro-physiology procedures.

• Familiarity with cath lab and operating room procedures and protocol.

• Functional understanding of R&D, Program Management and Marketing functions

• Affinity for educating others and a demonstrated ability to simplify and articulate complex topics effectively

• Experience creating multi-media, experiential rich content in blended learning/virtual environment

• Ability to apply fundamental concepts to conduct needs assessment and design training programs to meet needs

• Excellent computer and software skills in graphics, word processing, authoring programs, etc. to develop presentation/training materials

• Ability to work in highly matrixed organization and geographically diverse business environments

• Ability to work within a team and as an individual contributor in a fast-paced, changing environment

• Strong communication, project management skills to accurately represent project status and deliverables to key stakeholders and management

• Ability to resolve issues and meet project deadlines

• Strong verbal and written communication with ability to effectively communicate at multiple levels in the organization.

 Travel Requirements:

• Ability to travel approximately 30% (domestically and globally)-Only if required.

Apply Now

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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