Dyne Care Partner - Upstate NY & PA

Role Summary: 

The Dyne Care Partner (DCP) is a field-based member of the Patient Access and Education team who supports patients, caregivers, healthcare providers, and infusion centers throughout the treatment journey. The Dyne Care Partner provides education, reimbursement support, and care coordination to help patients initiate and maintain therapy, while partnering cross-functionally to remove access barriers and support continuity of care. This role serves as a trusted point of contact and ensures all activities are conducted in accordance with Dyne policies, regulatory requirements, and ethical standards. This is a non-promotional role within the commercial organization. 

This is a field-based position.  Candidates must reside within the assigned territory and within reasonable driving distance of a major commercial airport capable of supporting frequent regional and national travel. 

 
Primary Responsibilities include: 

Patient & Caregiver Support 

• Serves as a primary point of contact for patients and caregivers throughout the treatment journey 
• Provides individualized education on disease state, therapy, and treatment expectations using approved materials 
• Conducts proactive outreach to identify support needs and address access or adherence barriers 
• Coordinates support services and resources to assist patients and caregivers 
• Builds trusted relationships through empathetic, patient-centered communication 
• Educates on proper product storage, handling, and administration 

Reimbursement & Access Support 

• Provides education on reimbursement processes to patients, caregivers, healthcare providers, and infusion centers 
• Supports understanding of prior authorizations, appeals, denials, reauthorizations, and site-of-care requirements 
• Identifies reimbursement and access challenges and facilitates appropriate escalation through approved channels 
• Supports continuity of care during insurance changes, site-of-care transitions, and reauthorization events 

Healthcare Provider & Infusion Center Engagement 

• Builds and maintains relationships with healthcare providers, office staff, and infusion partners 
• Provides education on patient support services, reimbursement processes, and available resources 
• Supports infusion center readiness, including product handling, storage, preparation, and administration requirements 
• Serves as a reimbursement and access resource within the assigned geography 

Collaboration & Compliance 

• Partners with HUB services, specialty pharmacies, infusion providers, and internal stakeholders to support patient access and continuity of care 
• Maintains accurate and timely documentation in approved systems 
• Ensures compliance with all regulatory, privacy, and company requirements 
• Identifies and appropriately reports adverse events, product complaints, and privacy incidents 

Education and Skills Requirements:

• Bachelor’s degree in nursing, social work, or a related healthcare field preferred 
• RN, Social Worker, or equivalent healthcare experience preferred 
• 8+ years of healthcare or related experience, including 5+ years of directly relevant experience in patient services, reimbursement, case management, field education, specialty pharmacy, or care coordination 
• Experience supporting specialty, rare disease, or infused/provider-administered therapies preferred 
• Working knowledge of payer coverage, reimbursement pathways, and access processes (e.g., prior authorizations, appeals, denials) 
• Demonstrated ability to build relationships across patients, caregivers, healthcare providers, and cross-functional teams 
• Strong communication, organizational, and problem-solving skills 
• Ability to work independently in a field-based environment 
• Ability to operate effectively in a dynamic environment requiring responsiveness and adaptability 
• Ability to travel extensively within assigned geography (up to 50–80%) 
• Flexibility to support patient and provider needs outside standard business hours, including evenings, weekends, and holidays as required 
• Ability to respond to time-sensitive patient access and treatment coordination needs in a compliant and professional manner 
• Demonstrated accountability and sound judgment in managing urgent or complex patient situations 
• Maintains a patient-first mindset during critical treatment milestones, including therapy initiation, infusion scheduling, access challenges, and treatment interruptions