Director of Training

Role Summary:

The Director of Training leads the vision, strategy, and execution of Dyne’s training programs, ensuring all field-facing teams are equipped with the knowledge, skills, and capabilities needed to excel. This role oversees the development, integration, and continuous enhancement of training frameworks, curricula, digital learning assets, and capability-building initiatives that support both initial onboarding and ongoing professional development across all functions required for Account Management.

The Director provides strategic oversight of vendors and training partners to ensure consistency, quality, and alignment across the commercial field. Working cross-functionally with Commercial Leadership, Medical Leadership, Compliance, Marketing, HR, and Field Leadership, this role translates strategic business priorities into high-impact learning solutions that elevate field performance and drive commercial excellence.

This leader guides the development of modern learning systems and processes, identifying capability gaps through data, field insights, and performance metrics. The Director plays a key role in supporting product launches, enhancing field readiness, and strengthening leadership capabilities throughout the organization. Through innovative training strategies and disciplined execution, this role ensures Dyne’s field teams are prepared to deliver exceptional customer experiences and achieve business goals.

This role is located at our office in Waltham, MA.

Primary Responsibilities:

• Coordination of the new hire training and ongoing skills/knowledge training across all cross functional field-facing facing teams.
• Ensure that the training curriculum and on-boarding processes meet the current and emerging needs of the field-facing employees.
• Oversee the development, updating, and use of all training modules that are appropriate for field employees.
• Create training materials that enhance the learning process; including study guides, home study materials, assessments, frequently asked questions, competitive overviews, etc.
• Lead field employee training across all settings which include 1:1 meetings, conference calls, live classroom, etc.
• Gather and analyze data from direct field observations, focus groups, and other methods to identify potential training gaps and suggest areas for improvement that will enhance performance and achieve Dyne’s goals.
• Manage the training of field employees on cross functional business rules (ie. Veeva CRM, Concur, Patient Services data/CRM, etc.).
• Work closely with cross functional Leadership to ensure that the development of training initiatives is designed to strengthen the pull through of Dyne’s Field Leader capabilities and competencies.

Cross Functional Collaboration

• Support leadership in leading content development workstreams across field meetings from an objective, content, and agenda standpoint.  
• Work with the cross-functional teams to gather feedback on training needs and development of necessary meeting workshops to meet those needs.
• Work with account leadership to facilitate management-level “train-the-trainer” sessions.
• Assist field teams and account leadership with field coaching, recruiting, and interviewing as needed.

Systems and Employee On-going Personal Development

• Create and manage the Learning Management System (LMS), and all vendors related to field training and development resources.
• Work with corporate compliance and/or our compliance agency partner to ensure field employees are trained and up to date on policies and procedures that affect their respective functional areas.
• Other duties as assigned

Education, Experience, & Skills:

• Bachelor’s degree (science or business preferred) or equivalent combination of relevant education and applicable job experience may be considered. MBA preferred.
• A minimum of 12 years’ progressively responsible experience in pharmaceutical or medical sales and training, with a minimum of 6 years in a training or field leadership role.
• A focus on neuroscience and Rare Disease preferred.
• Requires prior pharmaceutical field experience, first-line pharmaceutical/biotech field management experience, and vendor and contract management.
• Experience with product launches and Account Management experience is highly desired.
• Demonstrated leadership and teaching/facilitation ability.
• Proven ability in creating effective training materials.
• Proven application of adult learning principles.
• The ability to successfully navigate challenging situations and conversations with diplomacy, respect and flexibility when required.
• Experience in launching a product in a rare disease
• Excellent interpersonal and communication skills.
• Ability to complete verbal and written evaluations of others.
• Organization, initiative, and self-motivation.
• Project and vendor management experience.
• Professionalism, integrity, and the ability to comply with strict policy, work in a highly regulated environment and maintain confidential information and data.
• Skilled at negotiating with business partners or management and influencing senior level leaders regarding matters of significance to the organization.
• Proficient at creating and communicating a clear vision among team members effectively aligning resources and activities to achieve functional area and/or organizational goals.
• Ability to travel up to 30% overnight.

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