Description

Company Overview
Rhythm is a global, commercial-stage biopharmaceutical company committed to transforming the lives of patients living with rare neuroendocrine diseases. We develop medicines for previously untreatable or undertreated diseases. We recognize the courage it takes for patients and their caregivers to begin their journey of advocacy to find the answers they need. Their courage inspires us to challenge convention, ask bold questions and seek answers for them. Every day, we strive for excellence through our willingness to adapt, learn, and our tenacity to overcome barriers, together.

Opportunity Overview
Reporting to the Head of Business Insights and Analytics, the Director of Field Operations and Effectiveness is responsible for leading and optimizing the operational infrastructure supporting field-based functions in North America including Sales, Medical, Area Development and Patient Services.

This role expands on the traditional scope of sales operations, encompassing a broader spectrum of support for all field-based teams to ensure alignment, scalability, and efficiency. The individual in this role drives tactical and strategic deliverables and ensures effective execution of processes, tools, and systems while delivering measurable outcomes aligned with corporate objectives. The role requires collaboration with cross-functional teams, including sales, medical, patient services, marketing, finance, HR, compliance, and IT.

Responsibilities and Duties
Field Operations Strategy

Develop, lead and execute a comprehensive field operations strategy aligned with Rhythm’s business objectives, encompassing Sales, Medical, and Patient Services field-based teams.
Proactively identify areas for process improvement, scalability and efficiency across all field-based teams
Serve as a strategic partner to North America leadership to ensure field operations are aligned with regional and corporate goals and priorities.

Incentive Compensation (IC) Plan Design and Management

Lead, develop, implement and manage IC plans for all applicable field-based roles, ensuring alignment with corporate and strategic goals. Identify opportunities and proactively present ideas for continuous improvement and evolution of the plan structure
Collaborate with leadership for applicable field-based roles to define performance metrics and IC structures tailored to each function’s objectives
Ensure IC plans are compliant with applicable regulations, competitive with industry benchmarks and adaptable to changing market dynamics
Present and secure approval of IC plans from the Incentive Compensation Committee
Clearly communicate IC plans clearly to eligible field teams, ensuring transparency and understanding of goals, targets and payout calculations
Routinely analyze and report on IC Plan performance at National, Regional and individual levels
Partner with HR and Incentive Compensation Committee to ensure IC payouts are accurate and timely

Data Analytics and Reporting

Responsible for the collection, analysis and interpretation of data across all field teams to provide actionable insights and performance metrics
Develop and maintain dashboards, KPIs and performance metrics for Sales, Medical, and Patient Services field-based teams
Anticipate needs and provide regular updates to North American leadership on field team performance and progress toward business objectives
Ensure all Compliance, Privacy, and Legal processes are adhered to and considered when purchasing, ingesting, and using data.

Field Sizing, Territory Alignments, and Lead Generation

Lead field team sizing and territory alignment analyses, including updates to address short- and long-term needs (i.e. vacant territory coverage, expansion or boundary adjustments)
Manage ZTT alignment files and serve as the expert on Rhythm’s territory alignment software
Collaborate with cross-functional colleagues from Sales, Medical, Marketing and Analytics to manage lead generation programs, deliver high-quality leads and measure their performance against established benchmarks

CRM and Field Technology

Act as a key member, and co-leader, of cross-functional committees responsible for managing CRM systems and field technologies across all field-based teams.
Partner with IT to translate the needs of Sales, Medical, and Patient Services field-based teams into system requirements and updates
Oversee training and adoption of CRM tools to ensure effective use by all field functions

Field Effectiveness Enablement

Work closely with field leadership to identify operational challenges and implement solutions to improve efficiency and effectiveness.
Provide training and resources to enhance field team productivity, collaboration, and alignment with corporate goals.
Monitor field team engagement and satisfaction with operational tools and processes, addressing feedback as necessary
Serve as a key member of existing cross-functional committees tasked with managing and address CRM and technology needs for the field teams.

Qualifications and Skills

Bachelor’s degree, advanced degree preferred
10+ years of relevant experience in pharmaceutical industry with majority of experience in orphan drug/rare disease markets
Deep experience in Sales operations including incentive compensation, targeting, territory sizing and alignments and CRM
Hands-on experience with territory mapping software tools
Strong ability to conduct statistical analysis and using Business Intelligence tools (i.e. PowerBI, Excel) for dashboard development
US and Canada experience and demonstrated ability to effectively work across cultures in a global organization highly preferred
Expertise with different types of pharmaceutical datasets with a thorough understanding of specialty pharmacy and orphan drug payor coverage challenges
Strong analytical skills with attention to details
Demonstrated success in balancing strategic and tactical initiatives, while managing numerous projects simultaneously
Ability to communicate and influence across the organization from sales representatives to Legal and Compliance, Senior Leadership and Executives
Ability to travel 10% for Business meetings, Congresses & Market Research

This role is based out of our corporate office in Boston, Massachusetts. Rhythm operates in a hybrid-work model. Candidates applying must be willing and able to be in the Boston office in coordination with their department and business needs. This role may involve some travel.

The expected salary range for this position is $182,000- 275,000. Actual pay will be determined based on experience, level, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and company performance. This role may be eligible for benefits and other compensation such as restricted stock units.

More about Rhythm
We are a dynamic and growing global team spanning more than a dozen countries. At Rhythm we are dedicated to transforming the lives of patients living with rare neuroendocrine diseases by rapidly advancing care and precision medicines that address the root cause. Our team is passionate about expanding access to reach more patients and developing novel therapies for other rare neuroendocrine diseases, including congenital hyperinsulinism.

At Rhythm our core values are:

We are committed to advancing scientific understanding to improve patients’ lives
We are inspired to tackle tough challenges and have the courage to ask bold questions
We are eager to learn and adapt
We believe collaboration and ownership are foundational for our success
We value the unique contribution each individual brings to furthering our mission

Inherent in our core values is the commitment to act ethically and with integrity in all we do.

Rhythm is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, disability, genetic information, veteran status, military status, application for military service, or any other class protected by state or federal law.

Headquartered in Boston, Rhythm is proud to have been named one of the Top Places to Work in Massachusetts.

Director, Field Operations & Effectiveness

Description

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