Director, Customer Partnership Supply & Demand Orchestrator

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Why This Role?

If you're someone who thrives at the intersection of strategy and execution, someone who gets energized by turning complex supply chain data into real-world decisions that keep life-changing medicines in the hands of patients, this role was built for you.

As a Director within BMS's Customer & Portfolio Supply Operations (CPSO) team, you won't just be managing numbers on a spreadsheet. You'll be the critical link between local European markets and a truly global supply chain, shaping how BMS plans, delivers, and responds at scale. You'll lead a team, influence cross-functional partners across the globe, and have a direct hand in ensuring that patients across Europe have access to the medicines they need, on time, every time.

This is a high-visibility role with real scope, real impact, and real opportunity to grow.

What You'll Actually Be Doing

Leading the EU Demand Planning Function

• You'll own EU-wide demand consolidation and that means your fingerprints will be on decisions that flow all the way up to Executive S&OP. You'll manage and mentor a team of Demand Planners, guiding them through recruitment and onboarding and building a culture of high performance and continuous improvement.

Demand Consensus Meetings 

• You'll lead with cross-functional partners from Finance, Product Management, and Business Intelligence, driving alignment on forecast scenarios and making sure every key decision, risk, and opportunity is clearly documented and acted on. When it comes to demand signals, whether that's competitive intelligence, regulatory timelines, parallel trade dynamics, or reimbursement changes, you'll be the one synthesizing it all into a forecast that's accurate, defensible, and actionable.
• This means you'll develop a genuinely broad commercial and scientific understanding of the markets you support, a perspective that's rare and highly valuable in the industry.

Driving Supply Planning Excellence

• You'll partner with cross-functional teams to prepare and lead Market S&OPs and S&OE processes, ensuring supply strategies are aligned across markets and operational units. When risks emerge, backorders, potential write-offs, supply disruptions, you’ll be the one providing the analysis, the narrative, and the path forward.
• You'll also collaborate with site supply teams and commercial partners to protect customer service levels, manage inventory health, and ensure BMS's supply chain metrics (OTIF, Customer Service, PWO) are consistently met. In short, when markets need answers, you'll have them.

Shaping Product Launches

• New product introductions are some of the most exciting and most complex, moments in pharma. You'll play a key role in ensuring launches land smoothly, partnering with Launch Excellence, Supply Chain Planning Leads, and New Supply Planners to translate market-level demand into site production plans. Your scenario planning work (0–12 weeks and 0–12 months) will give the business the confidence it needs to make bold decisions at critical moments.

Influencing Globally

• This isn't a siloed role. You'll lead cross-CPSO initiatives spanning Global, Intercon, and APAC teams, shaping demand planning processes, ways of working, and KPI frameworks at an enterprise level. If you're looking for a platform to grow your global influence and build a reputation as a go-to leader in supply chain planning, this is it.

What You Bring

• 10–15 years of experience in Supply Chain Planning within the pharmaceutical or consumer goods industry
• A strong grounding in demand planning processes and KPIs, Forecast Accuracy, Bias, MAPE and the analytical mindset to know when numbers are telling a story worth paying attention to
• Hands-on experience with ERP and Advanced Planning Systems (SAP BW experience is a strong plus) and data tools like Tableau and Excel
• Familiarity with cGMP, FDA, or equivalent regulatory environments, and a working knowledge of logistics, warehousing, and transportation operations
• Financial literacy, you understand P&L, budgets, and how operational decisions translate into business outcomes
• A leadership style that inspires trust: you're someone people want to follow, collaborate with, and learn from
• Exceptional communication and presentation skills, you can distill complexity into clarity for any audience
• Cultural awareness and agility, you're comfortable working across geographies, time zones, and organizational layers

#LI-Hybrid

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Data Protection

We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at TAEnablement@bms.com. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley.

R1600546 : Director, Customer Partnership Supply & Demand Orchestrator