Director, Customer & Channel Management

ROLE SUMMARY:

At a time of rapid market evolution, account consolidation, increasing account influence and a shift in the definition of value in the oncology marketplace, Pfizer Oncology has built a leading customer and channel management function supporting the Oncology Accounts Group and the National Accounts Team. The Pfizer Oncology portfolio has grown to 20+ products and includes market-leading breast cancer and prostate cancer medicines, emerging market leadership in bladder and blood cancers, a leading portfolio of precision medicines with complex diagnostic challenges and a mix of oral and IV products with very complex but different distribution and provider cost recovery dynamics.

National Accounts customers, primarily community oncology contribute approximately half of Pfizer Oncology US revenue. This colleague will possess & apply a thorough understanding of our product portfolio, customers’ aligned business priorities and how both are being impacted by oncology market evolution in order to develop effective customer and channel engagement strategies and tactics.

The Director, Oncology Customer & Channel Management will be a key member of the Oncology organization focused on customer and channel strategy and execution in support of the full portfolio of products, with focus on our Orals. 

RESPONSIBILITIES INCLUDE:

• Lead end to end support of National Accounts Orals contracting process in partnership with the National Accounts TL, NADs and cross-functional colleagues in Brand & Portfolio Marketing, finance, PA, USMA and legal. Includes project management, contract analytics, contract performance (QBRs, GPO Toolbox), and contract strategy and development.

• Development & Management of a disciplined model for HQ execution on community oncology customer programs, promotional efforts and other initiatives. Serve as primary National Accounts liaison with Brand and Portfolio Marketing teams.  

• Delivering National Accounts customer promotional and programmatic opportunities to brand teams. Lead budgeting, make tactical planning recommendations with support from NADs, and ensure execution of such in collaboration with NADs and brand teams.

• Develop subject matter expertise in oncology market dynamics, the community oncology business model and its threats and opportunities. Support continuous training and education of select HQ colleagues, KADs, and other CFCs on the rapidly evolving dynamics impacting patient care in oncology.

• Co-development of comprehensive strategic account and stakeholder plans for National Oncology Accounts such as GPOs, Pathways organizations, etc.

• Monitor promotional programs to ensure compliance  

• Support the National Accounts TL and OAG Lead for project based work. Includes support of Operating Plan, National & Regional Meeting support, and other strategic initiatives

• The Director of Customer Marketing will align to headquarters stakeholders on behalf of the Accounts team to develop an aligned national account strategy that connects: National Account Directors, Brand Marketers, Portfolio Marketers, Contracting, PA, KAD

• Develop and track KPIs and other metrics in collaboration with analytics teams

• Ensure all compliance and operating SOPs are met with integrity

• Manage organized customer budget, ensuring quarterly forecasts are developed and met

  

ORGANIZATIONAL RELATIONSHIPS:

• Reports to: Oncology National Accounts Team Leader. Liaises with: Oncology Portfolio Marketing, Brand Marketing Teams, Sales Leadership, Other OAG and National Accounts colleagues, cross BU Customer Marketing and KAD teams and other relevant cross-functional support teams

BASIC QUALIFICATIONS:

• Bachelor’s degree required. MBA preferred

• 8+ years channel management, strategic / operations planning and/or analytics/modeling experience

• Track record of strong performance, teamwork, creativity

• Strong strategic and analytical thinking abilities

• Strong verbal and written communication skills

• Acts decisively

• Demonstrated execution and project management skills, with an ability to work very proactively and under tight timelines

• Teamwork skills and ability to collaborate with colleagues from multiple functional areas

• Strong Leadership experience preferred

• Ability to manage and prioritize multiple activities

PREFERRED QUALIFICATIONS:

• Experience in the Oncology marketplace

• Experience in account management or account management support functions

• Managed Care or Customer Strategy experience and in depth understanding of the healthcare market

Other Job Details:

• Last date to apply is April 29, 2026

The annual base salary for this position ranges from $176,600.00 to $294,300.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Candidates must be authorized to be employed in the U.S. by any employer.

U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.

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