Customer Service & Logistic Manager

Business Introduction
We manufacture and supply reliable, high-quality medicines and vaccines to meet patients’ needs and drive our performance.
Our network of 37 medicines and vaccines manufacturing sites delivered 1.7 billion packs of medicines and 409 million vaccine doses in 2024 to help make a positive impact on the health of millions of people. Our supply chain is not just core to our operations; it’s vital to bringing our innovations to patients as quickly, efficiently and effectively as possible. Technology is transforming how we manufacture medicines and vaccines, enabling us to increase the speed, quality and scale of product supply.
We need the very best minds and capability to help us on our journey to make more complex products, harnessing the power of smart manufacturing technologies including robotics, digital solutions and artificial intelligence to deliver for patients.
 

Are you looking for a supply chain management role in a leading healthcare company that allows you to play crucial role as business partner to achieve commercial ambitions and business goals, to serve customers and patients at the end of supply chain. If so, this Customer Service & Logistics Manager (Supply Chain Manager) role at GSK Thailand could be an exciting opportunity to explore and grow YOUR career.

These responsibilities include the following:

• Being a Business Partner to manage end to end Supply Chain with various stakeholders such as Commercials, Demand Hub, Supply Hub, Logistics Control Center, Import Control Tower, Customs Broker and Distributor to ensure stock availability and supply continuity to serve customers and patients in Thailand.

• Management of Customer Service, order processing, on-time-in-full delivery through distributor

• Management of warehouse and distribution through distributor

• Management of Inventory/ SLOB, write off and provisions

• Management of inbound shipments, customs clearance and importation process through Import Control Tower and Customs Broker.

• Management of new product launch, pack change and local repacking

• Management of P&L and savings

• Oversight Third Party Logistics Services Providers and performance management

• Risk management

• Management of safety, quality, and compliance

• Work with cross functions in Local, Regional, and external parties to deliver performance and services

• Project Management

• Continuous improvement i.e. portfolio/inventory optimization, cost efficiency, waste reduction, digitalization, automation and Gen AI.

Why You?
This role is based on-site in Thailand with a hybrid working arrangement available after probation, subject to business needs. You will join a supportive team that values learning and personal development. You will have clear chances to grow into broader supply chain, operations or commercial roles.

Basic Qualification

We are looking for professionals with these required skills to achieve our goals:

• Minimum Bachelor’s Degree in related field of study

• 8 years and above experiences in Supply Chain Management roles

• Experienced / excellent knowledge in end to end Supply Chain Management (i.e. demand forecasting, supply planning, logistics and import, warehouse & distribution, customer services etc.)

• Experienced in managing and oversight Third Party Logistics Providers and Performance Management

• Excellent communication in English

• Excellent interpersonal skills

• Strong data literacy and analytics

• Strategic thinking

• Problem solving, exception management

• Stakeholder and people management

• Continuous improvement mindset

• Transformation with digitalization, process automation, robotics and Gen AI

Preferred Qualification
If you have the following characteristics, it would be a plus
- Experience working in the healthcare, pharmaceutical, or fast-moving consumer goods sectors.
- Knowledge of warehouse management systems and transport management systems.
- Experience with continuous improvement methods such as Lean or Six Sigma.
- Formal supply chain or logistics certification.
- Familiarity with import/export regulations and customs processes in Thailand.
- Track record of delivering projects that improved service levels or reduced costs.

What success looks like
- High on-time-in-full delivery rates and low order error rates.
- Positive customer feedback and strong internal stakeholder relationships.
- A motivated, well-trained customer service team achieving clear KPIs.
- Reduced logistics costs through improved processes and partner management.

How to apply
If this role speaks to you, please submit your CV and a short cover letter explaining how your experience matches the role. We are excited to hear how you can contribute to our mission and grow with us.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

We are committed to creating an inclusive workplace and providing equal opportunities for all applicants. We embrace an agile working culture across our roles, so if flexibility is important to you please discuss opportunities with our hiring team. If you need any adjustments to the recruitment process to help you demonstrate your strengths and capabilities, contact APACRecruitment.Adjustments@gsk.com. Please note this email is for adjustment requests only; for other enquiries please use our standard contact channels.

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