Customer Service Liaison II

Main Purpose of the Role

• Summarize the main purpose of the role

  Supports phone staff by providing assistance in escalated customer inquiries concerning organizational products or services.
  Provides information when responding to complex customer inquiries regarding customer accounts and billing.
  Typically requires in-depth knowledge of multiple products/services.
  The support provided is not related to assistance with computer technology.

Main Responsibilities

• List the main responsibilities this role regularly performs.

  • As Customer Service Specialist the role will work under limited supervision and apply subject matter knowledge in the area of internal Customer Support (Non-Technical).

  • Requires capacity to apply skills/knowledge within the context of specific needs or requirements.

  • Hanldes customer telephone queries, aiming to clarify, orient and direct detected problems toward a solution.