Customer Logistics Manager

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Job Summary

As a Customer Logistics Partner, you will be responsible for in-country distribution and Order-to-Cash to ensure timely delivery to customers. You will oversee in-country supply chain activities to ensure we meet our service goals. You will be responsible to ensure world class service levels and  right-to-operate for local distribution and to implement supply chain strategies that successfully deliver our innovative medicines to customers and patients. This is a key role within the end-to-end supply chain operating model that interacts with local and global stakeholders.

Responsibilities and Accountabilities

Main Responsibilities

●        Ensure in-market supply on time in full at the right quality and cost

●        Ensure “right to operate” for distribution 

●        Oversee successful in-market supply and distribution management (Commercial, Promotional, Clinical/IMP affiliate level)

●        Partner with CSM for upstream replenishment coordination including artwork, shipment qty and RSL from central packaging site incl. exception management.

●        Monitor and inform CLM and CVSP around the exceptions related to our inbound process before triggering importation

●        Depending on the local finance model: ownership to oversight of the order to cash process

●        Manage contracts and optimize performance with supply chain service providers (e.g. O2C, logistics and distrib) incl. establishing and monitoring KPI metric

●        Monitor and control Warehouse & Distribution and/or Logistic Service Provider operational cost as part of the Supply Chain budget

●        Leverage data for decision making by using e.g. analytics, simulation tools and customer insights

●        Drive efficiency through identifying value-adding and productivity-enhancing in-market opportunities through technology and data (e.g. CWP, IMIP, Robotics ASPIRE etc) in-line with the digital roadmap

●        Collaborate with different functions in the affiliate to understand the changes which may impact supply to and within the country and aligns with CSM to adjust the repl. Plan

●        Contribute to the supply chain design together with the CVSP and support implementation of supply solutions to meet customer requirements

●        Ensure appropriate supply chain set-up (incl. e.g. master data) in-line with the life cycle status of the product/portfolio

●        Implement in-market supply projects/initiatives to gain efficiency and meet customer needs (e.g. cold chain, home delivery etc).

●        Monitor local supply chain risk management plan (e.g. financial and operations)

●        For Inbound process oversee operations of our agent in which regards to custom clearance and logistic to ensure our importation orders arrives on time respecting complying with Roche standard and local regulation

Skills & Competencies

●        Undergraduate degree in Business/Commerce, Engineering, Finance or related fields

●        Deep understanding of the distribution environment (transportation, customs and health authority regulations, GXP, country(s) infrastructure)

●        Able to build and maintain strong internal and external partnerships

●        Solid understanding of supply chain planning and execution systems with at least 3 years of work experience in logistics operations

●        Possess strong business, logistics, and Supply Chain acumen

●        Strong sense of urgency and problem-solving skills

●        Knowledgeable of master data impact

●        Strong communicator and connector between the Business, Finance, Quality, Regulatory and Supply Chain teams

●        Systems thinker, deep listener, able to uncover novel insights

●        Capability to translate the future healthcare landscape changes to supply chain challenges and opportunities (i.e. participate in the design future proof end to end supply chain solutions)

●        Business proficient in English and fluent in Mandarin

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.