Customer Experience Partner Rare Diseases
Job Title: Customer Experience Partner – Rare Diseases
Job Grade: L1-2
About Sanofi
We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.
About the Job
The Customer Experience Partner – Rare Diseases contributes to and leads the rare diseases sales process within an assigned territory in Egypt. The role is primarily responsible for the successful launch of the Rare Diseases portfolio to targeted Healthcare Professionals, ensuring optimal product knowledge dissemination, and delivering exceptional customer experience that supports both patient outcomes and business objectives.
The role reports directly to Rare Diseases Lead and is expected to:
Execute territory-level sales strategies aligned with national and regional commercial plans
Engage HCPs through high-quality, compliant, and scientifically accurate interactions
Build and sustain strong professional relationships with key rare disease stakeholders
Drive early adoption of the Rare Diseases portfolio through focused launch activities and disease/product awareness initiatives
Monitor territory performance and adapt approaches to maximize impact
Represent Sanofi's values and commitment to patients in every customer interaction
Key Accountabilities
1. Sales Execution & Territory Management
Achieve and exceed assigned sales targets for the Rare Diseases portfolio (primary product, launch phase) within the designated Egyptian territory
Plan and execute a structured call cycle to ensure optimal coverage and frequency of target HCPs across rare disease centers and relevant institutions
Develop and implement a territory business plan aligned with brand strategy, launch objectives, and local market dynamics
Monitor sales performance data and adjust tactics proactively to address gaps and opportunities
2. Product Launch & Disease Awareness
Lead on-the-ground launch execution for the Rare Diseases portfolio, ensuring strong market entry and rapid awareness generation among relevant rare disease specialists
Build disease area awareness around targeted rare conditions and position the Rare Diseases portfolio as the treatment of choice within the Egyptian rare disease community
Identify and develop Key Opinion Leaders (KOLs) in the rare disease space to champion the portfolio and support peer-to-peer education
Establish new accounts and expand access to the Rare Diseases portfolio across specialized centers and relevant hospital departments
Drive early adoption by engaging decision makers early in the launch cycle and supporting formulary inclusion and listing processes
Collaborate closely with the Rare Diseases Team, Medical Affairs, and Market Access to ensure a coordinated and impactful launch approach
3. Customer Engagement & Experience
Delivering compelling, balanced, and compliant product presentations to rare disease specialists, Nephrologists, Neurologists, geneticists, metabolic disease specialists, and other relevant HCPs
Provide high-quality scientific and clinical information on the Rare Diseases portfolio to support HCP decision-making
Identify and address customer needs, objections, and concerns in a professional and solution-oriented manner
Ensure a consistent and differentiated customer experience across all touchpoints
4. Stakeholder & Account Management
Identify, map, and prioritize key rare disease accounts and stakeholders within the territory, including specialized rare disease centers, university hospitals, and specialized RD specialities.
Build and maintain productive relationships with rare disease specialists, Neurologists, Nephrologists, geneticists, hospital pharmacists, and other relevant decision-makers
Collaborate with cross-functional teams (Medical Affairs, Market Access, Marketing) to deliver integrated customer solutions aligned with both launch and lifecycle management objectives
5. Market Intelligence & Reporting
Monitor the competitive landscape and market trends within the rare disease therapeutic area, including developments in disease management, treatment protocols, and patient access dynamics in Egypt
Track and report on launch uptake, account activation status, and KOL engagement progress for the Rare Diseases portfolio
Accurately record all customer interactions and activities in the CRM system in a timely manner
Provide regular territory reports and insights to the Rare Diseases management team
6. Compliance & Ethics
Ensure all activities are conducted in full compliance with Sanofi's Code of Ethics, local Egyptian regulations, and industry codes of conduct
Complete all mandatory training and certifications within required timelines
Maintain up-to-date knowledge of pharmacovigilance obligations and report adverse events as required
About You
Education
Bachelor’s degree in pharmacy, Medicine or related field (required)
Specialized therapy areas experience is an add on.
Experience & Knowledge
Minimum 1–3 years of pharmaceutical industry experience.
Strong track record of achieving and exceeding commercial objectives and performance targets
Knowledge of the Egyptian healthcare system, rare disease treatment landscape, and market dynamics.
New launches experience is an add on.
Take The Lead Values
Aim Higher – Focus on what matters, set high standards and move with urgency, learning from setbacks as we go to achieve higher performance.
Act for Patients – Never compromise on integrity, eliminate barriers, and partner with others to go faster and further for patients.
Be Bold – Take thoughtful risks, seize opportunities and think beyond what's possible to accelerate our science and drive compelling growth.
Lead Together – Build trust and collaborate openly on our shared goals, celebrate collective wins and foster a sense of belonging.
Why Choose Us?
Help shape the future of care for rare and complex conditions — and make a real impact on scale, with medicines that reach patients who have no other options.
Lead a high-impact portfolio with bold ambitions and significant upcoming launches in the rare disease space.
Drive meaningful change in a streamlined, AI-powered organization that values smart, modern ways of working.
Expand your leadership impact through cross-functional collaboration and international career paths.
Pursue progress, discover extraordinary
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!