Customer Care Associate (temp)

<div class="content-intro"><p><span style="font-family: 'times new roman', times, serif; font-size: 12pt;"><strong>About Cerus:</strong></span></p> <p><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Cerus aims to be the global leader and trusted partner of blood centers and hospitals whose technology, services, and commitment are the lifeblood of safe and accessible blood for patients around the world.</span></p></div><p> </p> <p><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">This temporary opportunity is expected to last 4 - 16 weeks and follows a hybrid work schedule based out of Concord, CA.</span></p> <p><span style="font-family: 'times new roman', times, serif; font-size: 12pt;"><strong><u>Summary & Scope of Position</u></strong>:</span></p> <p><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Performs all Customer Care processes and supports Cerus organization. Ensures customer requirements and company obligations for product and services are met, and in line with company policies and procedures.</span></p> <p><span style="font-family: 'times new roman', times, serif; font-size: 12pt;"><strong><u>Primary responsibilities</u></strong>:</span></p> <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Support customer administration activities with:</span></li> </ul> <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Development of customer care processes systems and improvements of existing processes and systems</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Generating reports all necessary reports</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Act as point of contact for internal and external customers</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Collaborate with colleagues based on area of responsibility.</span></li> </ul> <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Process customer purchase orders for products and services, provide all necessary confirmations</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Intake of customer complaints and feedback</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Control and archive customer care records</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Interface with 3PL warehouse regarding all necessary and required functions</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Perform other duties as required.</span></li> </ul> <p><span style="font-family: 'times new roman', times, serif; font-size: 12pt;"><strong><u>Qualifications/Requirements:</u></strong></span></p> <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Associates degree or equivalent with a minimum of 4 years’ experience in customer service or related field</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Experience with medical device, diagnostic or medical technology preferred</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Attention to detail, priority setting and time management</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Ability to work independently and as a team member</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Ability to interact with a diverse customer population</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Strong verbal and written communication skills</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Proficiency with Microsoft Office, Salesforce CRM, ERP system knowledge or equivalent</span></li> </ul> <p> </p> <p><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.  </span></p>