Content Operations Specialist (Contractor)

At Pfizer, we are a patient-focused company guided by our core values: Courage, Integrity and Equity, Joy, and Excellence. Our transformative culture reinforces our commitment to improving the lives of millions. We recognize that extraordinary outcomes arise wherever people unite around a shared purpose.

Pfizer, a global leader in the pharmaceutical industry, is seeking a creative, detail-oriented, and team-focused Content Operations Specialist to join its growing team. The purpose of this role is to ensure that all in-house produced promotional and non-promotional materials are accurately anchored, uploaded, version-controlled, and maintained within the Global Content Management & Approval (GCMA) system, in compliance with global and local regulatory requirements.

Key Responsibilities

• Upload in-house produced materials into the GCMA system, creating placeholders or documents as required, while proactively identifying opportunities to streamline submission practices and reduce rework..
• Apply correct GCMA anchoring and linking to ensure proper reference integrity and content traceability, flagging potential risks or inconsistencies early in the process..
• Manage version control by uploading revisions, maintaining current approved versions, and archiving expired materials.
• Complete and verify required metadata fields to support searchability, reporting, and downstream processes.
• Coordinate with Marketing, Medical, Regulatory, Legal, and Digital teams to support review and approval workflows, acting as a proactive point of contact and facilitate timely resolution..
• Ensure materials are technically ready for review, including correct formats and completeness prior to submission, analyzing recurring issues and contributing to process improvement initiatives..
• Track submission and approval status and follow up on operational gaps or required corrections.
• Maintain an organized and auditable archive of all GCMA materials, , while identifying opportunities to optimize structure, accessibility, and audit readiness..
• Proactively identify inefficiencies, risks, or recurring challenges within GCMA processes and contribute to continuous improvement initiatives, including documentation of lessons learned and sharing best practices with relevant stakeholders.
• Prepare basic operational reports on submission volumes and turnaround times.
• Develop and maintain GCMA upload checklists and standard operating guides.
• Provide onboarding and operational support to new team members or agency partners.
• Support production kit uploads and ensure proper documentation where applicable.

Required Qualifications

• Bachelor’s degree (4-year university graduate).
• Fluent in Turkish; strong professional proficiency in English
• Previous experience with content approval systems (e.g., Veeva Vault, PromoMats).
• Familiarity with compliance-driven content review processes.

Skills & Competencies

• Strong communication skills and ability to work cross-functionally.
• Strong attention to detail with a structured and process-driven mindset.
• Ability to manage multiple submissions simultaneously and meet deadlines.
• Ability to identify risks, inefficiencies, and improvement opportunities across end-to-end processes
• Strong document management, file hygiene, and versioning discipline.
• Basic understanding of digital asset formats (PDF, PPT, images, video).
• Proficiency in MS Office applications, particularly Excel and PowerPoint.
• High sense of ownership, accountability, and operational excellence.

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