Collection Specialist

Acute Care Technology

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You'll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL!

Job Summary

This position will play a key role in ZOLL by providing an excellent customer experience and maintaining a high collection percentage (CEI) of their assigned customers. This includes communication with customers to prevent accounts from reaching past due status and collection of past due accounts. The individual will be expected to review credit hold reports and release orders to ship supporting sales. The right candidate will provide excellent customer service, work with the customer, manager and others resolving disputes. They need to be able to read and understand the customer's contractual obligations and be able to speak to those obligations positively and professionally. Measurement of the success in this position will be the health of the accounts assigned, and the percentage of the aging that rolls into the over 90 bucket.

Essential Functions

• Actively collect payment from customers with unpaid invoices
• Develop relationships with primary contacts at your assigned accounts
• Work internally to resolve issues contributing to delayed payments
• Work with customers to develop payment plans to bring their accounts current
• Identify and communicate risk concerns on assigned account
• Effective and consistent communication with customers both internal and external at all levels of an organization in a professional manner.
• Comply with all policies and standards.
• Maintain solid CEI, DSO and past due results – meet department goals and deadlines.
• Maintain a clean AR resolving short payments timely, provide support on unapplied or on account payments and process refunds on credit balance accounts.
• Consistent follow-up on shortage claims – provide POD’s and backup to customers when needed.
• Additional tasks and Special projects as assigned.

Required/Preferred Education and Experience

• Associate's Degree or Equivalent experience
• Minimum 2-3 years’ experience in a professional Finance/Account environment

Knowledge, Skills and Abilities

• Working knowledge of ERP systems.
• Excellent knowledge and use of Excel.
• Strong interpersonal and customer service skills.
• Detail oriented with excellent organizational skills – strong work ethic
• Initiative to validate accuracy of data and make recommendations based on findings - problem solving mindset.
• Team player.
• Proven track record of successful business to business collections.
• Able to multi-task and manage to deadlines.
• Interest in “digging into the details” and researching data.
• Excellent communication skills, both verbal and written.
• Oracle Cloud/SAP Experience a plus
• SaaS and/or Software contract knowledge is a plus.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Talking - Occasionally
• Hearing - Occasionally
• Repetitive Motions - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

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The hourly pay rate for this position is:

$28.00 to $34.00

Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.