Clinical Manager, Gastroenterology (GI) Customer Success

Headquartered in Dublin, OH, Cardinal Health is a global healthcare services and products company. We provide customized solutions for hospitals, healthcare systems, pharmacies, ambulatory surgery centers, clinical laboratories, physician offices and patients in the home. We are a distributor of pharmaceuticals and specialty products; a global manufacturer and distributor of medical and laboratory products; an operator of nuclear pharmacies and manufacturing facilities; and a provider of performance and data solutions. Working to be healthcare’s most trusted partner, our customer-centric focus drives continuous improvement and leads to innovative solutions that improve the lives of people every day.

Specialty Networks is an integrated, multi-specialty organization with GPOs, Life Sciences, and Research solutions in Urology, Gastroenterology, and Rheumatology. Specialty Networks solutions include population health management, patient engagement, clinical research, and workflow automation technologies to achieve Center of Excellence status in Standards of Care, Clinical Research, Practice Operations, and Value-based Care. Specialty Networks leverages the Power of its Network, represented by over 10,000 providers, to help independent physician practices, industry, wholesalers/distributors, payers, and policymakers improve patient outcomes.

What Gastroenterology (GI) Customer Success​ contributes to Cardinal Health

The Clinical Manager for our Gastroenterology (GI) Customer Success team is responsible for leading the Customer Success Clinical function of PPS Analytics. This individual will be responsible for attaining specific objectives defined by the VP of Product Management. In this role, the manager will be held primarily accountable for the overall direction and success of the GI PPS Clinical Experience of our customers and supporting any GI industry/RWE projects. Additional responsibilities related to the broader Specialty Networks, LLC, organization may also be assigned by the VP of Tech Product Mgmt. This is a position for a clinical expert that will lead our GI program.

Location - This position is remote and can be based anywhere within the United States. Ideal candidates will be located close to an airport.

Responsibilities

• Work closely with the VP, Tech Product Mgmt. to develop and grow the GI Clinical TA and Team
• Manage day to day functions, requirements, deadlines of projects etc. for Customer Success Clinical Team
• Work in conjunction with the VP Tech Product Mgmt. to manage the technology discussions and end customer experience with PPS Analytics Tools.  Work with the technical teams, set priorities for technical solutions, new features, build, etc. 
• Manage the details and overall workflow for the Clinical Analyst to onboard new practices including Assessment Call and giving direction to Clinical Analyst owning account
• Manage the training and oversite of all new Clinical Analyst Team members (working with HR, technology teams, onboarding checklist, etc.)
• Manage the ongoing skills assessments and competency testing of all Clinical Analyst Team Members
• Manage the build of any new disease states, needed educational materials, etc. for defined workflows and “play books” per GI disease states
• Manage the customer/practice experience regarding value of PPS services, impactful and accurate reporting and consistent messaging through presentations, slide decks, emails etc.
• Follow all Specialty Network requirements of the Clinical Analyst, management, and HR Handbook rules
• Assist VP of Tech Product Mgmt with Staff Reviews, goal setting, etc.

Qualifications

• Individuals with a strong GI background: BSN and RN license highly preferred, APP licensure a plus
• 5+ years of clinical experience preferred
• Ideally targeting 5-8 years of experience working in a GI Office Practice (2 years of experience in a supervisory or management role in a GI Office Practice) preferred
• Must bring an analytical mindset with the willingness/ability to take a data-driven approach
• Strong communication skills are necessary in this role as this individual will be leading presentations for various stakeholders
• Knowledge of medical terminology required
• Knowledge of health-care related computer applications including practice management systems, electronic health record systems, etc.
• Proficiency in Microsoft Office Suite, including but not limited to Word, PowerPoint and Excel
• Good understanding of how technology algorithms affect key data points in disease states
• Remains calm under pressure and resolves problems effectively and efficiently
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule forms
• Ability to present and teach with clear communication skills
• Ability to travel up to 20% domestically

What is expected of you and others at this level

• Ability to lead teams and drive initiatives to timely and successful completion
• Ability to work effectively and efficiently in a remote environment, motivating clients and team members to deliver on shared goals
• Ability to navigate and thrive in a fast-paced and dynamic environment
• Possesses strong business acumen
• Able to locate and analyze information and make sound recommendations
• Ability to maintain strict patient, physician, staff and corporate confidentiality
• Ability to demonstrate professionalism, compassion, and caring at all times when dealing with others
• Ability to establish and maintain effective working relationships with patients, employees and the public
• Ability to exercise self-initiative, plan, prioritize and complete delegated tasks
• Ability to apply good judgement in solving everyday problems with calmness and diplomacy

#LI-remote

Anticipated Pay Range $105,100 - $150,000

Bonus Eligible - Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 05/04/2026 * if interested in opportunity, please submit application as soon as possible.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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