Candidate Experience Lead, Japan

<div>Role Summary</div><div>The Japan Candidate Experience (CX) Lead is accountable for defining and executing the Candidate Experience strategy in Japan, in alignment with Global and APAC CX frameworks.</div><div>This role serves as the CX owner for Japan, ensuring a consistent, high-quality, and scalable hiring experience while addressing local market dynamics and regulatory requirements.</div><div>The role partners closely with Business Leaders, PX, recruiters, and RPO partners to deliver end-to-end candidate experience across all hiring segments, including early career, mid-career, and executive hiring. The Japan CX Lead also plays a critical role in capability building, stakeholder influence, and continuous improvement within a matrix organization.</div><div></div><div>Key Responsibilities</div><div>CX Strategy &amp; Governance</div><div>• Own and execute the Japan Candidate Experience strategy aligned with Global and APAC CX operating models</div><div>• Act as the CX governance owner for Japan, ensuring compliance with global standards while incorporating local requirements</div><div>• Drive adoption and localization of global CX processes, tools, and ways of working</div><div>End-to-End CX Delivery</div><div>• Own end-to-end CX delivery across all hiring segments (Early Career, Mid-career, Executive)</div><div>• Partner with recruiters and RPOs to manage sourcing, interviewing, and hiring processes in Japan</div><div>• Continuously improve recruiting and onboarding processes to enhance candidate experience, efficiency, and quality</div><div>Stakeholder Partnership</div><div>• Partner with senior business leaders as a strategic advisor on talent acquisition and workforce planning</div><div>• Influence hiring decisions through data, market insights, and CX expertise</div><div>• Balance business needs, candidate experience, and operational scalability in complex hiring scenarios</div><div>Data, Insights &amp; Continuous Improvement</div><div>• Leverage CX and recruiting analytics to identify trends, risks, and improvement opportunities</div><div>• Translate data and candidate feedback into actionable insights for business and regional CX leadership</div><div>• Drive continuous improvement initiatives to enhance hiring effectiveness and candidate satisfaction</div><div>People Leadership &amp; Capability Building</div><div>• Lead, coach, and develop recruiters and RPO partners in Japan</div><div>• Build CX capability aligned with the Global CX competency framework</div><div>• Develop succession pipelines and future CX leadership talent within Japan</div><div>• Lead effectively in a matrix organization, influencing without direct authority</div><div>Tools, Technology &amp; Employer Branding</div><div>• Govern and optimize recruiting tools and systems (e.g. Workday, HiredScore) in alignment with global standards</div><div>• Support employer branding initiatives and early talent strategies in partnership with PX and regional teams</div><div>• Represent the company at job fairs, career events, and external talent forums as appropriate</div><div>Compliance &amp; Local Expertise</div><div>• Stay up to date on Japan labor legislation and advise business, recruiters, and regional CX teams on regulatory implications</div><div>• Ensure hiring practices comply with local laws while maintaining alignment with global CX principles</div><p></p><p><span>Experience</span></p><p><u>Mandatory</u></p><div>A minimum of 3 years experience with (online and in-person) interviews, candidate screening and evaluation</div><div>A minimum of 3 years experience in recruitment function(Midcareer, New grads, Handicapped) as a recruiting manager in a multi-national firm or in a recruitment agency</div><div>A minimum of 3 years experience in working in a big company (300&#43;)</div><div>A minimum of 5 years experience in people management as manager</div><div><u>Nice to have</u></div><div><div>• Experience leading recruitment or CX operations in a matrix or regional HR operating model</div><div>• Proven ability to influence senior stakeholders without direct authority</div><div>• Experience in recruitment process design, standardization, and continuous improvement</div><div>• Experience working with global or regional HR / CX teams</div><div>• Experience in Pharma or Healthcare industry</div><div>•Experience in working for a compny with matrix reporting system</div><div>• Strong data literacy with the ability to translate metrics into business insights</div><div>•TOEIC score above 850</div><p></p><p>Skill set</p><div>• Strategic thinking with strong execution capability</div><div>• Effective stakeholder management and influencing skills</div><div>• Strong people leadership and talent development capability</div><div>• Data-driven decision making</div><div>• Ability to manage complexity and competing priorities</div><div>• Excellent communication and interpersonal skills</div><div></div><div>Language</div><div><span>Fluency in both Japanese and English</span></div><div>welcome: <span>Over 850 point of TOEIC</span></div><div></div><div>Education</div><div><span>Bachelor’s degree</span></div><div></div><div><div>•Flexible working arrangements including Work-from-Home and flex-time</div><div>•Open-minded, inclusive, and patient-oriented culture</div></div><div></div><p></p>ng knowledge of hiring processes and candidate experience best practices</div><p style="text-align:inherit"></p><p style="text-align:left"><span><span><span><span><span><span><span><span><span>Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.</span></span></span></span></span></span></span></span></span></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p>People Experience<p></p><p></p>