Call Center-Based Patient Intake Trainee (6‑Week Paid Training Program) (Greenbrook)

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Call Center-Based Patient Intake Trainee (6‑Week Paid Training Program with Potential for Full-time Employment)

Are you passionate about helping others and interested in launching a career in healthcare administration?

We are excited to offer a six-week, paid Patient Intake Training Program designed to develop the next generation of Patient Intake Specialists. This structured program provides comprehensive training in patient engagement, scheduling, communication, and healthcare operations - equipping trainees with the skills and confidence needed to support patients seeking care. Trainees who successfully complete the program and meet performance expectations may be offered full-time employment.

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What You’ll Learn

Throughout this six-week program, trainees will participate in:

• Structured learning modules covering patient intake workflows and systems
• Hands-on practice with real world application
• Shadowing opportunities with experienced Patient Intake Specialists
• Regular feedback & evaluations designed to support your success

You’ll gain the foundational knowledge needed to excel in a patient-facing administrative role and prepare for potential full‑time employment.

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Program Details

• Length: 6 weeks paid training
• Pay: $19.00 CAD per hour
• Training Schedule: 40 hours per week, Monday–Friday, 8:00 a.m.–5:00 p.m. (initial 2-week training period).
  Please note: Our call center is open 9:00 a.m - 9:00 p.m M-F and if hired full‑time, schedules may vary and include three evening shifts (12:30 p.m. - 9:00 p.m) each week.
• Employment Type: Temporary during training; potential for full-time employment dependent upon performance and successful completion of the program.
• Pay Frequency: Semi‑monthly

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What Happens After the Program?

Trainees who successfully complete the program and meet performance expectations may be offered full-time employment as a Patient Intake Specialist.  Please note: Participation in this training program does not guarantee full-time employment.

If hired full-time, employees receive:

• Pay increase to $19.50 CAD per hour
• Eligibility for paid vacation & sick time (accrual basis)

• Health benefits & retirement account (eligible first of the month after 60 days)
• Pay increase to $20.00 CAD per hour after a successful 90-day introductory period

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What We Expect From You

• Reliable attendance and punctuality
• Active engagement throughout training
• Professionalism and respect for patients and team members
• Strong comprehension and application of training materials
• Adherence to company policies and confidentiality guidelines

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What You Can Expect From Us

• A clear, well-structured training curriculum
• Mentorship from experienced team members
• Hands‑on support in developing your skills
• Frequent check-ins to help you track progress

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Ideal Candidates Have:

• Fluent in English
• A positive, compassionate attitude
• Strong communication and interpersonal skills
• Call center or customer service experience with demonstrated phone proficiency is strongly preferred
• Motivation to learn and grow
• Interest in a healthcare administration career

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This program is ideal for compassionate, motivated individuals with strong communication skills and a desire to grow within a mission driven healthcare environment. We look forward to helping you start your healthcare career!

*Please submit resumes in English*

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*Applicants must be authorized to work for any employer in Canada. We are unable to sponsor or assume responsibility for employment visa/work authorization at this time.

We are committed to providing equal employment opportunities to individuals with disabilities and protected veterans.

Neuronetics is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Neuronetics makes hiring decisions based solely on qualifications, merit, and/or business needs at the time.

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About Us

Neuronetics, Inc. is a leading mental health company dedicated to transforming lives through innovative treatments. Now joined with Greenbrook Mental Wellness Centers, we offer FDA-cleared NeuroStar® TMS and Spravato® therapies for major depressive disorder and treatment-resistant depression across 95+ clinics nationwide. Together, we’re expanding access to life-changing care—combining cutting-edge technology with clinical expertise to make a real impact in the mental health space.