Business System Management Associate Director

Job Description

Job Description: Seeking a full-time Business System Associate Director for the Labeling Operations area within the GRACS Regulatory Innovation & Information Management organization.

Primary area of responsibilities will include:

• Manage and lead Business Analysts for complex data analytics application.

• Lead System Development, Maintenance, Enhancement and System Monitoring related initiatives.

• Serve as a liaison between the Global Labeling Business Users of the Systems and the associated IT Partners for defining Business Requirements and ensuring the system is aligned to meet the business needs.

• Facilitate System Operations Mtgs including discussions to resolve issues and manage competing priorities utilizing proper escalation pathways to ensure limited impact to delivery timelines for workstream activities.

• Lead the development of User facing System Resources ensuring supporting materials remain aligned with the current system version. Work collaboratively with stakeholders in Global Labeling, System Support Team, IT and Learning & Development organizations to meet required delivery timelines associated with User Resources.

• Lead System Releases in collaboration with IT Business Partners including activities relating to Requirements Gathering, Documentation, Testing, Implementation, Deployment and Hypercare phases.

• Facilitate and oversee the System Support Model for systems within remit including: Monitor user support cases, ensuring thorough root cause investigations are conducted, CAPAs are detailed and closed effectively and communication is consistently done to reduce instances of recurrence. Identify and design improvement opportunities within the Support Model to reduce compliance risk and increase efficiency for the Support Team and End Users.

• Conduct System Administrator activities supporting the alignment of the Global organizational processes with the System Capability cross-functionally and cross-regionally.

• Facilitate System Specific Global User Group Forums, Release/System Communication authoring and Program Updates, as requested.

Required experience and skills:

Education : BS/BA in science, engineering, IT or related discipline with functional working experience in System Development/Management within GxP regulated areas preferred.

• Requires 10+ years of experience with Pharmaceutical Regulatory Affairs Operations with Labeling Process and Digital Enablement experience strongly preferred, and applied knowledge of SDLC and IT System/Business System Management.

• Candidate must be proficient with IT system and business process support, preferably in the Regulatory or Labeling Management space with general understanding of Label Update process.

• Must have experience with audit/inspection facing support for GxP systems and ability to communicate complex concepts in high pressure situations.

• Analytical and process minded with a short learning curve for systems and processes to drive results based on specified objectives.

• Demonstrates strong leadership and problem-solving skills and ability to gather relevant facts and distill information. 

• Effortlessly works in a collaborative manner with cross-functional and cross-regional users and stakeholders while building strong working relationships.

• Effective communication skills (verbal and written). 

• Ability to work cooperatively with others and provide significant contributions as a member of a team in addition to serving in a leadership capacity.

• Strong organizational skills. 

• Facilitate System Specific Global User Group Forums, Release/System Communication authoring and Program Updates, as requested.

• Demonstrates strong attention to detail.

• Process-oriented and proficient with GxP (GMP) requirements with experience working in a highly regulated industry.

• Experience with business process mapping and system design for workflow management is an asset.

• Strong aptitude for authoring Technical Guidance documentation such as User Guidance and Standard Operating Procedures (SOP) and change control management is required.

• Good understanding of SDLC Documentation requirements and processes pertaining to system management for GxP/GMP applications.

Required Skills:

Business Processes, Business Process Modeling, Business Requirements Analysis, Business Systems, Liaison Communications, Regulatory Affairs Compliance, Regulatory Affairs Management, Regulatory Labeling, Regulatory Operations, Regulatory Submissions, Strategic Thinking, Systems Development Lifecycle (SDLC), Systems Management

Preferred Skills:

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Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

NA

Job Posting End Date:

06/14/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.