Associate Director, U.S. Vaccines Public Sector Customer Manager

Job Description

The Contracting and Distribution Strategies team in U.S. Vaccines is seeking a Customer Manager who will be responsible for managing our contracts and agreements in the Public Sector (inclusive of CDC, VA, and DoD segments). 

This position partners with key internal stakeholders, including Brand Marketing, Portfolio Marketing, Global Market Access & Pricing, Policy, Order Management Center, Manufacturing, CCM, Customer Operations, Commercial Legal, Data and Analytics Teams, Finance, Account Management, and Vaccine sales teams.

Key Responsibilities:

Contracting & Customer Management

·       Lead the design & execution of CDC contracting including the addition of launch products. 

·       Evaluate and update strategy and adjust segments in the public sector for performance of current and future contracts.

·       Work with sales teams and customers to ensure appropriate compliance with the terms and conditions of our contracts.

·       Collaborate with manufacturing and distribution teams to ensure internal contract compliance.

·       Collaborate cross functionally to design tactics to support account management and execution activities.

·       Respond to State & Municipal contracting requests

Data & Analytics

·       Manage the collection, evaluation, and utilization of public sector data to drive decision making

·       Partner with Marketing, DHH, and Field Sales to create insights from data. 

·       Use data to drive the prioritization of public sector and execution with customers. 

Leadership Excellence

• Develop strong relationships across key stakeholders

·       Serve as subject matter expert and a key source of information concerning CDC, DoD, and VA segments including sales potential, trends, customer needs and the competitive environment

·       Ability to work as part of a matrixed team, while also being able to lead without authority as appropriate.

·       Embrace new ways of working including Agile, collaboration technologies, and embed analytics into decision making

·       Model positive mindset and behavior for others, and serve as a champion for diversity and inclusion

The position is based in Upper Gwynedd, PA. (hybrid) or Remote

Basic Qualifications:

·       Bachelor’s degree required; MBA or advanced degree preferred.

·       Minimum of 5 years local, regional, and/or global commercial or equivalent functions including strategy development, marketing, sales, project management, commercial operations, or market access (or equivalent roles)

·       Demonstrated leadership/management across diverse stakeholders, including those without direct reporting relationship

·       Strong negotiation and problem-solving skills

·       Strategic Thinking: Proven ability to analyze complex data and create clear customer centric strategies.

·       Exceptional communicator with strong verbal, written and presentation skills

·       Strong organizational and project management skills

Preferred Experience and Skills:

·       Leadership and Impact: Proven track record of high-performance and driving business results. 

·       Experience in vaccine market or implementing contracts/ pricing programs for vaccines. 

·       Innovative Thinking: Demonstrated ability to leverage innovation to drive results.

·       Challenging Status Quo:  Ability to push past internal obstacles to drive initiatives forward

·       Understands policy landscape.

Required Skills:

Account Management, Brand Marketing, Business Management, Complex Data Analysis, Contract Compliance, Contract Management, Customer Experience Optimization, Customer Management, Data Analytics, Direct Marketing, Driving Sales, Financial Management, Global Market, Market Development, Marketing Program Management, Market Research, Omnichannel Strategy, Pricing Strategies, Product Launch Support, Product Management, Project Management, Strategic Planning, Strategic Thinking, Strategy Development

Preferred Skills:

Decision Making, Leadership, Problem Solving

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.  As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights

EEOC GINA Supplement​

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

The salary range for this role is

$142,400.00 - $224,100.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits.  Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Remote

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

N/A

Job Posting End Date:

05/12/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.