Associate Director, U.S. Vaccines Contracting Customer Manager, Marketing

Job Description

We are seeking a results-driven Customer Manager to support private-sector vaccine contracting.  Reporting to the Director, U.S. Vaccines Private Sector Contracting, and working within the Contracting and Distribution Strategies team, this role will manage the Retail Pharmacy offerings for U.S. Vaccines.

 

Key responsibilities:

• Lead preparation and contract readiness in Retail Pharmacy segment for future competitive and company vaccine launches.

• Plan and execute the evolution of the vaccine Retail Pharmacy contracts.

• Lead strategic and operational work to support innovative Retail contracting.

• Build and maintain financial models for scenario planning and competitive analysis.

• Partner with sales and field account teams to support contract implementation (including training and execution plans), ensure compliance with portfolio terms, and collaborate on tactics for account management and execution.

• Collaborate cross-functionally with Legal, Brands, Pricing, Operations, IT, Compliance and Finance to align commercial programs with business objectives and requirements.

• Monitor market trends, competitive activity, and customer needs to inform Retail pharmacy contract specific approach and response to competitive activity.

Basic qualifications:

• Bachelor’s degree required; MBA or advanced degree preferred.

• Minimum 5 years combined experience in field sales, product marketing and/or commercial operations.

• Strong analytical skills and demonstrated experience in financial modeling.

• Excellent communication, negotiation, collaboration, and problem-solving skills.

Preferred:

• Experience with contracts, pricing programs, or service agreements for vaccines or other buy-and-bill products.

• Background in account management and familiarity with Retail pharmacy and/or IDN structures and provider market consolidation.

• Knowledge of healthcare policy and trends affecting provider purchasing and access.

• Proven ability to synthesize quantitative and qualitative analyses to shape strategic initiatives.

Required Skills:

Account Management, Account Management, Adaptability, Agile Principles, Brand Marketing, Commercial Account Management, Commercialization, Creativity, Customer Insights, Financial Analysis, Financial Modeling, Healthcare Policies, IT Compliance Management, Market Access, Marketing, Market Research, Market Trends, Pricing Strategies, Product Management, Product Marketing, Promotions Management, Qualitative Analysis, Retail Pharmacy, Sales Support, Stakeholder Influence {+ 2 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.  As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

The salary range for this role is

$142,400.00 - $224,100.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits.  Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

N/A

Job Posting End Date:

05/2/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.