Associate Director, People Operations Leader (Contract)
BridgeBio Pharma
This listing was originally posted on BridgeBio Pharma's careers page. Formulate is an equal opportunity job aggregator and is not involved in the hiring process. Where salary information is estimated, it is derived from BLS industry benchmarks and may differ from actual compensation.
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When was the last time you achieved the impossible? If that thought feels overwhelming, you might want to pause here, but if it sparks excitement...read on
In 2015, we pioneered a “moneyball for biotech” approach, pooling projects and promising early-stage research from academia together under one financial umbrella to reduce risk and unleash innovation. This model allows science and small teams of experts to lead the way. We build bridges to groundbreaking advancements in rare disease, and develop life-changing medicines for patients with unmet needs as fast as humanly possible.
Together we define white space, push boundaries, and empower people to solve problems. If you're someone who defies convention, join us and work alongside some of the most respected minds in the industry. Together, we'll ask "why not?" and help reengineer the future of biopharma. At BridgeBio, we value curiosity and experimentation—including the ethical & thoughtful use of AI to improve clarity, speed, and quality of work.
When was the last time you achieved the impossible? If that thought feels overwhelming, you might want to pause here, but if it sparks excitement...read on
In 2015, we pioneered a “moneyball for biotech” approach, pooling projects and promising early-stage research from academia together under one financial umbrella to reduce risk and unleash innovation. This model allows science and small teams of experts to lead the way. We build bridges to groundbreaking advancements in rare disease, and develop life-changing medicines for patients with unmet needs as fast as humanly possible.
Together we define white space, push boundaries, and empower people to solve problems. If you're someone who defies convention, join us and work alongside some of the most respected minds in the industry. Together, we'll ask "why not?" and help reengineer the future of biopharma. At BridgeBio, we value curiosity and experimentation—including the ethical & thoughtful use of AI to improve clarity, speed, and quality of work.
The Operations Leader turns the POSI strategy into services that run on time, on audit-ready controls, and against measured baselines. BridgeBio is launching three therapies, and the People function has to run as a fully utilized Workday organization while the team is still being built.
This role owns the operating model behind that: portfolio delivery, service delivery, Workday operations, vendor performance, and compliance controls, with AI enablement built into each.
Portfolio and operating cadence
Run delivery of the portfolio across the COEs: owners, dates, dependencies, status, and tradeoffs for new work
Operate the weekly outcome review, action register, and exceptions log; escalate with the decision needed
Hold readiness gates for fixed-date events: payroll cutover, Open Enrollment, EOY cycle, and Workday releases
Workday operations
Own day-to-day Workday operations: business processes, security roles, reporting, and the release cycle (impact assessment, regression testing, sign-off)
Run the defect and enhancement backlog with the AMS partner; prioritize by risk and outcome
Maintain integration health with ADP, Greenhouse, and other downstream systems
Service delivery
Own People service operations on ServiceNow HRSD and Maverick: omni-channel intake, case routing, Tier 1/2 automation, and the knowledge base
Define the human role per process as agents take on volume
Report deflection, cycle time, and hours returned against baselines
Controls and compliance
Own the SOX-facing control story for People operations: Workday and ADP change control, payroll validation tables, and evidence retention
Run compliance operations: EEO-1, ACA, pay transparency, personnel records, I-9, and policy governance
Partner with IT, Finance, and Internal Audit on segregation-of-duties reviews and control exceptions
Vendor and partner performance
Manage service levels and delivery with the Workday AMS partner, ADP, the contingent workforce provider, and the immigration provider
Run business reviews with scorecards; own renewal input and escalations
Measurement and governance
Capture baselines before any value claim; track cost per outcome and control exceptions
Operate the agent registry and access standard with the Senior Director and IT: agents run as the user, every call logged, no autonomous production changes
Team
Lead and develop operations specialists and analysts; set clear ownership and coverage across onboarding, offboarding, and People@ service
This is a San Francisco Bay Area based position and will be required to work hybrid on-site in our San Francisco and Palo Alto offices.
We have high expectations for our team members. We make sure those working hard for patients are rewarded and cared for in return.
Financial & Rewards
Health & Well-Being
Skill Development & Career Paths:
As a global company, our comprehensive benefits may vary based on location. We have high expectations for our team members. We make sure those working hard for patients are rewarded and cared for in return.
For BridgeBio Full-Time U.S Based Roles:
Financial & Rewards
Health & Well-Being
Skill Development & Career Paths:
By applying, you acknowledge that BridgeBio will process your personal information as described in our Global Candidate Privacy Notice.
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