Associate Director, Patient Services Training - Systems

At Insmed, every moment and every patient counts — and so does every person who joins in. As a global biopharmaceutical company dedicated to transforming the lives of patients with serious and rare diseases, you’ll be part of a community that prioritizes the human experience, celebrates curiosity, and values every person’s contributions to meaningful progress. That commitment has earned us recognition as Science magazine’s No. 1 Top Employer for five consecutive years, certification as a Great Place to Work® in the U.S., and a place on The Sunday Times Best Places to Work list in the UK.

For patients, for each other, and for the future of science, we’re in. Are you?

About the Role:

We're looking for an Associate Director, Patient Services Training - Systems on the Patient Services Quality & Process Team to help us expand what's possible for patients with serious diseases. Reporting to the Associate Director, Patient Services Quality & Process, you'll lead the strategy, design, delivery, and continuous improvement of all systems-related training for our Patient Support Program Teams — bridging strategic vision with operational execution to ensure frontline teams are well-equipped, compliant, and confident in every tool they use.

You will serve as a subject matter expert and organizational lead for our systems — including our CRM (Salesforce Health Cloud), telephony platforms (Five9), reporting and dashboard tools, and emerging patient services technologies. You will provide strategic training leadership across our Patient Services Teams including Intake, Case Management, Field Access Management, Patient Education, and overall patient services operations.

What You'll Do:

In this role, you'll have the opportunity to shape and scale a patient-centric systems training program that empowers our Intake, Case Management, Field Access Management, and Patient Education teams to deliver exceptional patient experiences. You'll also:

Who You Are:

You have a minimum Bachelor's degree in Instructional Design, Education, Healthcare Administration, Life Sciences, or a related field, along with 8 years of combined experience in patient services or HUB/specialty access operations AND training design/delivery in a regulated environment.

You are or you have:

• Deep CRM expertise, preferably Salesforce Health Cloud — including system architecture, workflow design, user support, and training program ownership
• Demonstrated experience leading and scaling training programs in a regulated pharmaceutical or healthcare environment, preferably related to CRM and/or telephony systems
• Proven ability to influence without authority and drive alignment across cross-functional stakeholders
• Expert proficiency in developing work instructions, job aids, and controlled documents within a regulated environment
• High proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams, Visio)
• Proficiency in e-learning authoring tools (e.g., Articulate, Storyline) required at this level
• Exceptional communication and executive presence, with the ability to translate complex system concepts into accessible training content and present confidently to senior leadership
• Strong organizational and project management skills with attention to detail, clarity, and accuracy
• Demonstrated ability to interact successfully in a dynamic and culturally diverse workplace

Nice to have (but not required):

• Hands-on experience with Field Reimbursement
• Product launch experience within a Patient Services environment

Where You'll Work

This is a fully remote role. It can be performed effectively from anywhere while staying connected to your Insmed team and community.

Travel Requirements

This position involves domestic travel of approximately 25%, including travel to our home office in Bridgewater, NJ.

#LI-JT1

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Pay Range:

$155,000.00-201,500.00 Annual

Life at Insmed
 

At Insmed, you’ll find a culture as human as our mission—intentionally designed for the people behind it. You deserve a workplace that reflects the same care you bring to your work each day, with support for how you work, how you grow, and how you show up for patients, your team, and yourself.

Highlights of our U.S. offerings include:

• Comprehensive medical, dental, and vision coverage and mental health support, annual wellbeing reimbursement, and access to our Employee Assistance Program (EAP)

• Generous paid time off policies, fertility and family-forming benefits, caregiver support, and flexible work schedules with purposeful in-person collaboration

• 401(k) plan with a competitive company match, annual equity awards, and participation in our Employee Stock Purchase Plan (ESPP), and company-paid life and disability insurance

• Company Learning Institute providing access to LinkedIn Learning, skill building workshops, leadership programs, mentorship connections, and networking opportunities

• Employee resource groups, service and recognition programs, and meaningful opportunities to connect, volunteer, and give back

Eligibility for specific programs may vary and is subject to the terms and conditions of each plan. 

Current Insmed Employees: Please apply via the Jobs Hub in Workday.

Insmed Incorporated is an Equal Opportunity employer. We do not discriminate in hiring on the basis of physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. For more information, please refer to our Equal Employment Opportunity and Non-Discrimination Statement on our Careers site.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Unsolicited resumes from agencies should not be forwarded to Insmed. Insmed will not be responsible for any fees arising from the use of resumes through this source. Insmed will only pay a fee to agencies if a formal agreement between Insmed and the agency has been established. The Human Resources department is responsible for all recruitment activities; please contact us directly to be considered for a formal agreement.

Insmed is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application   or interview process, please contact us by email at TotalRewards@insmed.com  and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Applications are accepted for 5 calendar days from the date posted or until the position is filled.