COMPANY:
At BioCryst, we share a deep commitment to improving the lives of people living with hereditary angioedema (HAE) and other rare diseases. We leverage our expertise in structure-guided drug design to develop first-in-class or best-in-class oral small-molecule and injectable protein therapeutics, led by the efforts of our team of expert scientists in our Discovery Center of Excellence in Birmingham, Alabama. Our global headquarters is in Durham, North Carolina and our employees span the globe across sites in multiple countries. We are proud of our culture of engagement and accountability that rewards people for innovative thinking and achievement of key objectives. For more information, please visit our website at www.biocryst.com or follow us on LinkedIn and Instagram.
ESSENTIAL DUTIES & RESPONSIBILITIES:
This role combines AI operational enablement, cross department collaboration, and IT training ownership. It is responsible for ensuring that AI and IT tools are not only deployed but actively used and integrated into how BioCryst teams work every day.
- Own the day today operational enablement of Microsoft 365 Copilot across the enterprise
- Configure, test, enable, and maintain Copilot features, settings, and options within the Microsoft ecosystem
- Ensure Copilot remains functional, secure, and usable as Microsoft introduces updates and new capabilities
- Partner with IT security, infrastructure, applications, and service teams to align AI enablement with operational standards
- Translate AI capabilities into practical, repeatable use cases that improve employee productivity
- Support responsible, compliant, and scalable use of AI technologies
- Work directly with BioCryst business and functional departments to support AI implementation within their systems and workflows
- Help departments identify opportunities where AI can improve efficiency, accuracy, or decision‑making
- Support enablement and adoption of AI capabilities across enterprise applications and business processes
- Act as a bridge between IT and business teams to ensure AI solutions are practical, usable, and well‑adopted
- Own IT training and enablement for new hires, system changes, and technology rollouts
- Develop and maintain clear, accurate IT documentation and self‑service resources
- Ensure adoption and training activities are embedded into IT initiatives from the start
- Continuously improve onboarding and training materials based on user feedback and operational needs
- Identify adoption gaps across AI and IT platforms and work with IT teams to address them
- Collaborate closely with Service Desk, Infrastructure, and Applications teams to support smooth adoption
- Provide regular updates to IT leadership on adoption trends and enablement progress
- All other duties as assigned
EXPERIENCE & QUALIFICATIONS:
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, Data Analytics, Business Technology, or a related field. Advanced degree (MS, MBA, or similar) is preferred but not required.
- Minimum 7 years of progressive experience in IT, digital workplace enablement, enterprise applications, or technology adoption roles, including at least 3 years of direct experience supporting AI‑enabled tools, automation, or intelligent platforms in an enterprise environment.
- Hands-on experience enabling, operating, or supporting Microsoft 365 Copilot or comparable AI productivity platforms.
- Demonstrated experience translating AI capabilities into real‑world, repeatable business use cases across multiple departments.
- Experience working closely with security, infrastructure, data, and compliance teams to ensure responsible and compliant AI usage.
- Proven experience driving technology adoption, training, and change enablement, not just deploying tools.
- Experience within a regulated or compliance-driven environment (pharmaceutical, biotech, life sciences, healthcare, or similar) strongly preferred.
Skill Requirements
- Strong hands-on skills enabling and operating AI-powered productivity tools, including configuration, testing, validation, and sustainment.
- Ability to design, document, and operationalize AI use cases that improve productivity, efficiency, and decision-making.
- Practical understanding of responsible AI principles, including data protection, privacy, security, and risk management.
- Ability to analyze user behavior and adoption patterns to continuously improve AI usability and value realization.
- Strong facilitation and communication skills to educate users on how and when to use AI effectively.
- Ability to create AI-specific training materials, adoption guides, and self-service resources.
- Strong collaboration skills across IT functions and business teams to ensure AI solutions are practical, trusted, and widely adopted.
Knowledge Requirements
- Deep working knowledge of the Microsoft AI ecosystem, including Microsoft 365 Copilot and supporting Microsoft 365 services.
- Understanding of enterprise AI enablement models, including prompt use, workflow augmentation, and productivity use cases.
- Knowledge of AI governance, data security, access controls, and compliance considerations in enterprise environments.
- Familiarity with IT service management and support models as they relate to AI-enabled tools.
- Understanding of how AI impacts business processes, user behavior, and organizational change, particularly in regulated organizations.
The statements in this position description are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. The manager may assign additional responsibilities and assignments from time to time.
BioCryst is an equal opportunity employer and is committed to providing equal employment opportunities without regard to age, race, religion, sex, sexual orientation, gender identity, national origin, Veterans status, disability and/or other protected class characteristics. Additionally, BioCryst is committed to achieving its business objectives in compliance with all federal, state and local law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.