Assistant Manager - Third Party Services

Job Purpose

The primary purpose of this role is to support and manage the day to day operational delivery of P2P activity for Learning & HR Services supporting all businesses across GSK. Together with a small team of P2P Coordinators the role will be a key point of contact for L&D and HR Function as well as customers requiring advice and support.

Key Responsibilities

Describe the key deliverables to be achieved by the post holder and the ongoing responsibilities of the role

• Identify and lead activity to improve the various processes associated with P2P processes wherever possible

• Liaise closely with L&D and HR Finance business partner in managing PO spend for these functions with primary responsibility to:

  • Support and participate on projects ranging from leading after action reviews (AARs) to implementing process improvement efforts across Third Party Services.

• Manage the process to provide regular management/adhoc reports related to the use of third parties in the delivery of learning & HR services.

• Supervise and manage the activities of a small team of P2P Coordinators.

• Manage and Monitor central learning budgets for global programmes and HR Services budgets by ensuring that local cost centres are cross charged appropriately

• Maintain data integrity in tracking tools and PowerBI dashboards

• Partner with the Data & Analytics team to identify and implement areas of improvement to reporting operations and data processes and ensure efficient operations with the offshore service teams.

• Support the customer experience for all HR and learning vendors

• Support the development of enriched P2P related Procurement supplier data, linking together master data sources (ERP, ARIBA, external tools) with transaction level detail to enable detailed analysis and generate insights.

• Partner with the Data & Analytics team to identify and implement areas of improvement to reporting operations and data processes and ensure efficient operations with the offshore service teams.

• Use ServiceNow to monitor activities and continually improve the systems and processes associated with the service.

Experience & Skills Required:

• 5 or more years of relevant experience.

• Working knowledge of tools e.g., ServiceNow, Ariba, SAP

• Ability to manage a small team and work across a larger team to ensure alignment and communication

• Strong time management, planning and organisational skills

• Strong written communication (language and grammar), excellent verbal communication and listening skills

• Work to tight deadlines, prioritise workload and handle pressure and multiple projects

• Good working knowledge of GSK processes in CERPS required to raise a purchase order and pay an invoice across E2E process

• Understanding of cost centre structures and how to track spend against

• Good working knowledge on supplier set up a supplier in CERPS

• Intermediate skill level on Excel e.g. Pivot tables, Vlookups, etc , Use of Share Point and PowerBI

• Customer service experience

• Good understanding of business function and context e.g. specific regulatory requirements, standard practice etc.

• Understand root cause of issues, effectively problem solve and implement continuous improvement initiatives

#LI-GSK

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

Inclusion at GSK:

As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process.

Please contact our Recruitment Team at IN.recruitment-adjustments@gsk.com to discuss your needs.

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