Job Description Summary
The Application Specialist – Molecular Imaging will primarily be responsible for delivering clinical applications training, advanced clinical education, and workflow optimization for SPECT/CT and PET/CT systems across Indonesia.
The role will support customers throughout the lifecycle of GE HealthCare Molecular Imaging systems, from implementation and clinical training through advanced applications, optimization, continuing education, and post-sales support.
In addition, the Application Specialist will partner with Sales, Product, Service, and Project teams to support customer engagement, product positioning, demonstrations, clinical discussions, and Molecular Imaging business development in Indonesia and, where required, across ASEAN.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
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Job Description
Key Responsibilities
Clinical Applications & Customer Training – Primary Responsibility
- Provide clinical applications training for SPECT/CT and PET/CT systems, including system operation, acquisition, reconstruction, image processing, clinical workflow, and protocol optimization.
- Deliver advanced clinical applications training based on customer needs, clinical practice, and installed system capabilities.
- Develop customized customer training plans to fulfill contractual training obligations and ensure customer competency, confidence, and satisfaction.
- Support customers in optimizing image quality, workflow efficiency, protocol selection, quantitative imaging, and overall equipment utilization.
- Provide on-site and remote clinical applications support during installation, go-live, post-installation, and follow-up phases.
- Conduct continuing education and advanced applications sessions to strengthen customer competency and clinical adoption.
- Develop strong expertise in SPECT/CT, PET/CT, Molecular Imaging clinical workflows, and associated applications/software and serve as a trusted clinical resource for customers.
- Coordinate customer training delivery with Project, Service, Sales, and other relevant teams.
- Prepare clear post-training reports, application-support documentation, and structured product/customer feedback.
- Support advanced clinical visits and application discussions with Key Opinion Leaders (KOLs) and strategic customers.
Customer Engagement & Commercial Support
- Support the MI Product Sales team throughout the customer engagement cycle, including clinical presentations, system demonstrations, product positioning, technical discussions, reference-site visits, workshops, and conferences.
- Apply clinical, market, and product knowledge to communicate relevant clinical and workflow value propositions.
- Support funnel development through application-led customer engagement, clinical education, demonstrations, and product discussions.
- Partner with Sales and Product teams to support customer success and sustainable Molecular Imaging business growth.
- Support industry congresses, workshops, tradeshows, product demonstrations, clinical-site activities, and image-quality/reference-case collection.
- Build and maintain appropriate customer profiles, including relevant clinical stakeholders and key decision-makers.
- Identify customer needs and potential opportunities and communicate relevant leads and insights to Sales, Product, Marketing, and Service teams.
Operational & Regional Responsibilities
- Drive effective execution of customer training and on-site application-support commitments.
- Work collaboratively within the broader GE HealthCare team to provide a coordinated customer experience throughout the product lifecycle.
- Demonstrate strong analytical, troubleshooting, communication, and problem-solving capabilities.
- Maintain a high level of professionalism, customer focus, and business integrity, including in high-pressure clinical environments.
- Primary focus will be supporting Molecular Imaging customers in Indonesia, with periodic applications and customer support activities across other ASEAN countries as required.
Quality & Compliance Responsibilities
- Maintain knowledge and understanding of applicable GE HealthCare policies, including privacy, competition, quality, compliance, and Environmental Health & Safety requirements.
- Comply with the GE HealthCare Quality Management System, Quality Policy, applicable procedures, and relevant local and international regulations.
- Complete required Quality and Compliance training within established timelines.
- Identify and report quality, safety, or compliance concerns and support appropriate corrective actions.
- Contribute to continuous improvement, standardization, and simplification of relevant processes, procedures, and work instructions.
Required Qualifications
- Degree in Nuclear Medicine, Medical Radiation Technology, Medical Imaging, or another relevant clinical discipline with strong Nuclear Medicine knowledge.
- Minimum 2 years of clinical or technical experience in Nuclear Medicine/Molecular Imaging following professional certification.
- Demonstrated clinical experience with SPECT/CT and/or PET/CT imaging systems and workflows.
- Experience in clinical applications training, protocol optimization, advanced imaging applications, or customer education is strongly preferred.
- Appropriate professional clinical/technical certification or registration required to support clinical activities and live patient examinations, where applicable under local regulations.
- Demonstrated proficiency in clinical scanning, image acquisition, reconstruction, processing, and workflow optimization.
- Comfortable working in hospital environments and interacting with Nuclear Medicine physicians, radiologists, technologists, medical physicists, and other clinical stakeholders.
- Strong presentation, communication, interpersonal, analytical, and problem-solving skills.
- Proficiency with Microsoft Office applications.
- Fluent Bahasa Indonesia and English; other additional languages are an advantage.
- Willingness and ability to travel extensively within Indonesia and periodically across ASEAN for customer training, sales support, meetings, workshops, and tradeshows.
- Where operation of a company-owned, leased, private, or rental vehicle is required for business purposes, the successful candidate must meet applicable company driving requirements.
Inclusion and Diversity
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.