Analyst, Customer System Management Team (CSMT)

Mylan Pharmaceuticals Inc.

Viatris is a global healthcare company uniquely positioned to bridge the traditional divide between generics and brands, combining the best of both to more holistically address healthcare needs globally. With a mission to empower people worldwide to live healthier at every stage of life, we provide access at scale, currently supplying high-quality medicines to approximately 1 billion patients around the world annually and touching all of life's moments, from birth to the end of life, acute conditions to chronic diseases.

We have been included on number of award lists that demonstrate the impact we are making.

Every day, we rise to the challenge to make a difference and here’s how the role will make an impact:

Key responsibilities for this role include:

• Create, maintain, and validate customer, license, product, and related master data within Viatris' Enterprise Resource Planning (ERP) systems to support compliant and efficient Order-to-Cash operations.
• Execute customer onboarding, maintenance, deactivation, and modification activities, ensuring data accuracy, completeness, and adherence to established business rules, procedures, and commercial compliance requirements.
• Support customer and product-related compliance programs, including applicable Risk Evaluation and Mitigation Strategies (REMS) requirements, through data maintenance, reporting, audit support, and documentation management.
• Develop and maintain recurring reports, dashboards, scorecards, and other data resources that support operational monitoring and business activities within Customer Relations.
• Support system enhancements, business transformation initiatives, testing activities, and process validations through execution of assigned tasks, documentation of results, and resolution of identified issues.
• Identify and support opportunities to improve data management, reporting processes, system utilization, workflow efficiency, and departmental effectiveness through continuous improvement initiatives.
• Perform other duties as assigned.

 

The minimum qualifications for this role are:

• Minimum of a Bachelor's degree (or equivalent) and 2-4 years of experience.  However, a combination of experience and/or education will be taken into consideration. 
• Must possess critical thinking skills and ability to solve complex problems.  Must be knowledgeable regarding the operation of personal computers, including commonly used software such as MS Windows, MS Excel, MS Access and MS PowerPoint. Must be experienced in using advanced analytic tools such as Tableau and Alteryx.  Knowledge and understanding of customer service operations, Mylan product portfolio, Mylan customers, and using an ERP system is preferred. 
• Must possess excellent attention to detail and strong organizational skills.  Must be a team player.  Excellent written and verbal communication skills with the ability to establish and maintain effective business relationships are required.  Must have the ability to work independently, take initiative, and prioritize and manage multiple deliverables under tight deadlines.  Must demonstrate the initiative to work with others to advance knowledge and appropriately convey information and be willing to take on new tasks and responsibilities.
• Ability to read and interpret complex business and/or technical documents.  Ability to write comprehensive reports and detailed business correspondence.  Ability to work with groups of people such as other departments and communicate known concepts.  Ability to present to a group of departments.
• Ability to perform computations such as percentages, ratios, and rates. 
• Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis.  Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems.
• Proficiency in speaking, comprehending, reading, and writing English is required.

At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others.

Viatris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, gender expression, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.