Access Management Service Delivery Manager

About This Role:
As Biogen’s Access Management Service Delivery Manager (SDM) you are the Access Management subject matter expert and services leader for all Access Management activities at Biogen.  This role is accountable for delivering value to global stakeholders – which includes access services to every application in Biogen.  A peer to this role is the Service Delivery Manager of Identity.  This role is a direct report of the Global Leader of Identity and Access Management and is a member of the extended leadership team within the Cybersecurity organization. 

As Access Management SDM, you are responsible for establishing access management policies and standards and keeping them current.  You are responsible for the planning and execution of initiatives that improve access management capabilities – both central platforms or efforts supporting independent stakeholder applications.  This role is responsible for the entire service delivery process, from planning and implementing service strategies to monitoring and reporting on service performance.  Long-term, the largest lever to improve service delivery is through automation into target applications.  While >95% of access transactions originate through our Biogen Access Management (BAM) platform, less than 25% are fulfilled through automation.  In other words, 75% of requests require manual fulfillment by independent application teams.  In the near-term, this role will work with their peer in Identity to automate the onboarding, lifecycle and deprovisioning of all types of privileged accounts.  This is done manually today via BAM requests and for security’s sake, deserves to be automated.  A long-term objective for this role is to work with the application owners across Biogen to adopt access automation.  This role manages the performance of an integrated team, ensuring that service delivery meets or exceeds stakeholder expectations.  You will serve as the business process owner for access management policy, standards and processes which includes:
 

Authorization (Permissions): Determining what an authenticated user is allowed to do. Common models include:

• RBAC (Role-Based): Access granted based on job functions (e.g., "HR Manager").

• ABAC (Attribute-Based): Access based on dynamic factors like location, time of day, or device security posture.

Administration (Lifecycle Management): Managing the full lifespan of a digital identity, from provisioning (creation) and maintenance (role changes) to deprovisioning (deletion when a user leaves). Auditing & Reporting (Accountability): Tracking and recording user activities to maintain a clear audit trail.

What You’ll Do:
 

Continuous measurement and planning

• Establish stakeholder credibility with thoughtful planning. 

• Identify what processes and/or manual transactions to improve and execute – largely through standards and automation. 

• Proven via metrics and working with stakeholders, prioritize opportunities with existing processes, service lines and technologies, build project plans, enhancements and ad hoc operational plans that are realistic and exceed the expectations of stakeholders. 

• Plans account for business/customer needs, user experience, and sets up the performing units/teams for success by sizing the complexity and effort accurately.

Execution

• Own and drive forward projects, enhancements, and be the responsible owner for addressing ad-hoc operational “issues” - responsible and accountable for managing

  • Establishing realistic timelines

  • Deliverables

  • Resource Management

  • Change Management

  • Stakeholder Management
     

Stakeholder, Risk Management and Problem Solving

• Working cross-functionally as the access management SME to support needs of stakeholder projects, enhancement and operational matters that arise across our global IAM ecosystem.  Anticipate and work through risks and ad hoc issues that always arise with complex infrastructures

• This includes command and control of major incidents that arise impacting core service lines
   

Policy and standards setting – Enforcing compliance

• Establish policies, procedures, and standards – keep them current through periodic review and change management.  Establish appropriate KPIs and measure compliance.  Support regulatory requirements (ie. SOX, GxP) and direct/indirect audits.
   

Who You Are:
You are a seasoned leader with a passion for managing complex cybersecurity initiatives. Your strategic mindset enables you to navigate ambiguity and devise innovative solutions. You thrive in dynamic environments, leveraging your strong interpersonal skills to engage with diverse stakeholders and drive impactful change. Your commitment to excellence and continuous improvement is evident in your ability to streamline processes and enhance service delivery. You are adept at fostering talent development, ensuring your team’s success and alignment with organizational goals.
 

Required Skills:

• At least 7 years of focused Access Management experience, including:

  • Authorization (Permissions)

  • Administration (Lifecycle Management)

  • Auditing & Reporting (Accountability)

• 10+ years of cybersecurity experience across domains is preferred

• Proven success in managing complex programs and projects, including:

  • Demand Management

  • Project Management

  • Requirements Definition and Management

  • Software Design

  • Configuration Management

  • Integration and System Testing

• Strong track record of achieving customer success with business stakeholders beyond IT and Cyber domains

• A track record of customer success with business stakeholders outside of the IT and Cyber organizations.  The ability to implement lasting solutions and services to multiple stakeholder

• Demonstrated success in talent development and management.

• Bachelor’s Degree in a related field
   

Preferred Skills:

• Experience with automation and process improvement in an IAM context, especially access management.

• Familiarity with regulatory compliance standards such as SOX and GxP including:

  • Risk Management

  • Quality Management

 

Job Level: Management

Additional Information

The base compensation range for this role is: $160,000.00-$220,000.00