Workday Functional Support Specialist
Role Purpose
The Workday Functional Support Specialist will be part of the Digital HR (DHR) team and serve as a primary point of contact for Workday users across the organization. This role is responsible for providing functional support, troubleshooting system issues, maintaining data integrity, supporting configuration activities, developing reporting solutions, and ensuring the effective operation of Workday HCM modules. The successful candidate will collaborate closely with HR, IT, Finance, and other business stakeholders to deliver a seamless user experience and continuous system improvement.
Key Responsibilities
Workday Support & Issue Resolution
- Provide day-to-day functional support for Workday users and stakeholders.
- Investigate, troubleshoot, and resolve system-related issues in a timely manner.
- Escalate complex issues appropriately and coordinate with internal teams for resolution.
- Serve as a trusted support partner for business users across Workday modules.
Data Management & Governance
- Maintain and monitor data integrity within Workday through regular audits and validations.
- Identify and resolve data discrepancies and system inconsistencies.
- Perform data imports, exports, and mass data updates using approved tools and processes.
- Ensure compliance with data governance, security, and privacy standards.
Reporting & Analytics
- Create, modify, and maintain Workday reports and dashboards.
- Develop reporting solutions that provide meaningful workforce insights and support business decision-making.
- Assist stakeholders with report requirements and data analysis needs.
Configuration & System Maintenance
- Support functional configuration activities across Workday HCM modules, including Core HCM Talent Management Recruiting Compensation
- Assist with business process definitions, condition rules, and calculated fields.
- Support ongoing system enhancement initiatives and process optimization efforts.
User Enablement & Documentation
- Develop and maintain user guides, knowledge articles, and training materials.
- Assist with user training sessions and promote best practices across the organization.
- Support change management and adoption initiatives.
Cross-Functional Collaboration
- Partner with HR, IT, Finance, and other functional teams to ensure effective Workday operations.
- Support integrations, process improvements, and ongoing system enhancements.
- Collaborate with stakeholders to identify opportunities to improve user experience and operational efficiency.
Key Requirements
Education & Experience
- Bachelor's degree in human resources, Information Systems, Business Administration, or a related field.
- 1-3 years or 3-5 years of experience supporting Workday HCM environments.
- Experience supporting one or more Workday modules, including Core HCM, Talent Management, Recruiting, and Compensation.
Technical Expertise
- Good understanding of Workday business processes and security concepts.
- Familiarity with configuration activities, including Business Process Definitions Condition Rules Calculated Fields
- Experience with Workday data management tools such as EIB and Object Transporter.
- Working knowledge of Workday reporting and dashboard development.
Skills & Competencies
- Strong analytical and problem-solving skills with an ability to perform root-cause analysis.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical audiences.
- High level of attention to detail and accuracy.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong stakeholder management and collaboration skills.
- Demonstrated ability to work effectively within cross-functional teams.
Preferred Qualifications
- Workday HCM Certification and/or formal Workday training.
- Experience building Workday reports and dashboards.
- Exposure to HR data analytics and workforce reporting.
- Lean Six Sigma certification or knowledge is considered an advantage.