Vaccines Client Manager-West

Job Description

The Vaccines Client Manager will be responsible for performing total West coast territory management, drive growth, build and maintain effective relationships within assigned key customers and accounts (targeted physicians, immunizations clinic, healthcare providers). Align with the vaccines franchise objectives will effectively implement marketing plans, commercial strategies, and sales execution. The incumbent will optimize access, share and profitability by representing, educating, and promoting our vaccines portfolio to target accounts and customers in a defined geographical area and achieve financial results for the Specialty unit in Puerto Rico, performing the duties according to Company policies, procedures, ethical business practices, and applicable regulations. This position also will also collaborate with the extended company field team and business unit cross functional teams staying abreast of competitor approaches and customers strategies to capitalize on opportunities to growth & defend our vaccines franchise.

 

Major Activities and Responsibilities

• Meets or exceeds corporate sales goals and identify & develop new business opportunities aligned with the organization's overall market and growth strategy
• Promotes Vaccines Portfolio Products within approved labeling in a comprehensive, fair, and ethical manner that is consistent with industry specific and corporate legal and regulatory guidelines.
• Develops strong customer relationships by better understanding the customer’s needs and goals sharing identified opportunities with the cross-functional team members.
• Apply territory planning by prioritizing time, resources, and schedules to achieve execution metrics goals: % Coverage, Call plan attainment (CPA), reach, field time and average calls per day.
• Develops a comprehensive and effective territory business plan aimed at achieving and exceeding annual sales goals established by commercial leadership that reflect an in-depth understanding of local market forces.
• Use of analytic tools and dashboard to monitor territory performance, identify market trends and provide tailored solutions for effectives customers interactions.
• Understand territory access dynamics, access programs, and effectively position franchise resources to support customers’ needs.
• Collaborate with sales and marketing management in the business planning process and monthly update meetings. Share meaningful field insights and provide ideas to improve product and company performance in the marketplace.
• Take initiative to increase disease state and products (company’s and competitors) knowledge and consistently applies to deliver customer value.
• Build compliant relationships with strategic stakeholders and influencers; consistently identify opportunities to generate Medical Information Requests (MIR) to fulfill HCP clinical need.
• Comply on an accurate and timely manner with administrative tasks: expense report, tactical update monthly report, daily synchronization, and accurate and compliant call registration in Veeva, time off territory registration (sickness, vacations, etc.), monthly company car millage report, generate service tickets when needed, revise emails, complete assigned trainings
• Adheres to the compliance policies and guidelines as well as any other applicable guidelines
• Manages efforts within assigned promotional and operational budget.
• Maximizes use of approved resources to achieve territory and account level goals.
• Maximize sales opportunities by deliver effective customer presentations.
• Support supply chain and product quality in close alignment with our internal commercial team.

 

Background Requirements/Qualificaciones Requeridas

• Bachelor’s degree in Business Administration, Marketing, Science, or a related field preferred; candidates with an Associate degree and equivalent experience will also be considered.
• Minimum of two (2) years of experience in the pharmaceutical, medical industry or consumer selling environment.
• Bilingual (English and Spanish, in oral and written).
• Demonstrated track record of high performance managing complex customers/accounts.
• Experience working in a team environment which successfully partners with all Commercial Operations functions.
• Experience selling in virtual interaction environment and different digital platforms.
• Knowledge of Puerto Rico's healthcare network and understanding of the local market dynamics along with key challenges customers face daily.
• Computer application skills on MS Windows including Word, Excel, PowerPoint and sales platform knowledge as Salesforce/ Veeva.
• Must reside within an hour of Puerto Rico's west coast.

 

Skills

• Excellent collaborative and communication skills to interact successfully with customers and other team members (e.g. sales, marketing, medical and market access).
• Exhibit professional leadership & trust behaviors.
• Apply effective organization, planning, and time management skills to ensure optimal territory/account coverage.
• Demonstrate strong analytical acumen to ensure the appropriate focus is placed in the right areas of the market.
• Demonstrate ability to adjust to changing strategies to support corporate and/or brand while maintaining the highest level of performance.
• Drive to seek out information needed to support the sale with limited guidance
• Ability to work effectively in a team oriented, cross-functional environment while maintaining an entrepreneurial spirit, on a consistent basis.
• Ability to develop and grow strong professional relationships.
• Creative thinking and seeking innovative solutions to complex clinical/business problems.
• Must consistently demonstrate a commitment to a culture of compliance, integrity, D&I and business ethics.
• Able to attend to business events during evenings and weekends.
• Occasionally required to travel outside the island of Puerto Rico for meetings, congresses and/or training.
• PR Valid Driver's License.
• Willing to travel within Puerto Rico, up to 75% of the time

 

Required Skills:

Account Management, Account Management, Adaptability, Analytical Problem Solving, Business Decisions, Business Growth Strategies, Business Opportunity Identification, Customer Engagement, Customer Feedback Management, Customer Management, Data Analysis, Financial Acumen, Ideation, Industry Trend Analysis, Interpersonal Relationships, Leadership Theories, Lead Generation, Market Analysis, Market Dynamics, Opportunity Management, Pharmaceutical Sales, Product Knowledge, Profit Planning, Regulatory Compliance, Relationship Building {+ 9 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.  As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

75%

Flexible Work Arrangements:

Not Applicable

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

NO

Job Posting End Date:

10/14/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.