Vaccine Customer Specialist

Job Description

Vaccines Sales Team in Poland is looking for highly motivated and committed candidate for the role of

VACCINE CUSTOMER SPECIALIST - Katowice, Sosnowiec territory.

 

Selected candidates will be responsible for the promotion of our company Vaccines portfolio, consisting of highly innovative products preventing spreading of serious infectious diseases.

Vaccine Customer Specialist will be expected to:

- establish and maintain meaningful professional relationships with Health Care Professionals (Medical Doctors, Nurses, Vaccination centers)

- provide expert support to the HCPs in the area of diseases prevention through vaccination with our company vaccines, to ensure customer satisfaction

- deliver sales objectives as per allocated budget

- act in accordance with our high ethical standards

Required qualifications:

· Min 3 years of experience in pharmaceutical Rx business

· Positive, ‘can do’ attitude

· University degree (preferably life science or business)

· Self-motivated and energetic with drive to excel

· Strong scientific profile, ability to understand and discuss scientific data and arguments

· Excellent communication skills

· Customer focus, excellent customer relationship

· A team player, but also able to work autonomously in the field

· Good planning and organization, analysis and problem solving, creative thinking

· Competent presentation skills

· Willingness to keep learning

· Communicative level of English - must understand and be able to express him/herself verbally and in writing

· PC literacy - competent use of MS-Office (Word, Excel, Power Point, Outlook) in particular and IT assets in general

· Driving license [B category]

Main responsibilities of selected candidates will be as follows:

·Planning activities within the allocated territory based on marketing strategy and in close cooperation with the supervisor; creating and implement robust Territory Action Plan in order to achieve sales objectives, in strict compliance with our procedures and ethical standards.

·Managing professional interactions with targeted customers that are meaningful, up to date, scientifically valuable and relevant to each individual customer (customized/tailored), based upon understanding of the customers’ needs.

·Providing product information to customers in line with marketing strategy and using recommended promotional messages to adequately support sales calls; these will include various communication channels management (Omnichannel).

Timely handling of the administrative tasks such as capturing call activities and post-meeting notes in the CRM system, expense reports, adverse event reports, etc.

Required Skills:

Adaptability, Adaptability, Communication Management, Communication Methods, Creative Thinking, Customer Feedback Management, Customer Satisfaction, Customer Service, Hospital Sales, Interpersonal Relationships, Market Analysis, Marketing Strategies, Microsoft Office, Microsoft Outlook, Pharmaceutical Sales Training, Product Information, Sales Calls, Sales Metrics, Sales Objectives, Sales Operations, Sales Pipeline Management, Sales Presentations, Sales Process Management, Sales Territory Management, Sales Training {+ 1 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Not Applicable

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

05/1/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.