User Researcher

User Experience Researcher (Hybrid, Acton-MA or San Diego, CA)

 
Insulet has the mission to simplify life for people living with diabetes. We are seeking a User Experience (UX) Researcher to join our growing Innovation & Strategy organization. This role will conduct global research to deeply understand the needs, behaviors, and experiences of People Living With Diabetes (PWDs) and Health Care Providers (HCPs). 

The UX Researcher will assist Staff and Senior UX researchers in research initiatives in close collaboration supporting Insulet’s digital and service-based customer experiences (DSCX). This individual will help elevate the quality and impact of digital experiences. The ideal candidate is a detail-oriented and curious researcher with strong qualitative and quantitative expertise, capable of translating insights into meaningful business and customer outcomes. 

Key Responsibilities 

• Participate in executing studies on the DSCX UX research roadmap, including digital user flows, websites, web portals, and customer care experiences, in collaboration with more senior researchers, UX leadership and cross-functional partners (IT, Product, Marketing, and others) 

• Design and execute qualitative and quantitative research studies using rigorous, best practice methodologies 

Additional Expectations 

• Demonstrated ability to build and sustain strong, trust-based relationships across a matrixed organization 

• Independently lead  research initiatives while partnering closely with UX leadership and cross-functional stakeholders 

• Execute the research process, including study planning, stakeholder alignment, execution, synthesis, and communication of findings 

• Deliver clear, compelling research reports and presentations with strong storytelling and data visualization 

• Communicate proactively and effectively with the more senior UX researchers, partners.  

Basic Qualifications 

• Bachelor’s or Master’s degree in Psychology, Human-Computer Interaction, Human Factors, or a related field 

• 3 to 5 years of professional UX research experience supporting physical, digital, web, and/or service-based products 

• Familiarity with IT systems and experience in medical, healthcare, and/or diabetes-related domains 

• Strong experience conducting primary research using both qualitative and quantitative methods (e.g., surveys, interviews, usability testing, tools such as Qualtrics) 

• Proficiency using design and collaboration tools (e.g., Figma, Miro, AI) to support research planning and synthesis 

• Demonstrated ability to drive data-informed design and business decision-making 

Preferred Qualifications 

• Familiarity working with partners from call center analytics, digital web analytics, salesforce lightning, and data science. 

• Experience working in regulated medical or healthcare environments, specifically insulin delivery systems. 

• Comfort collaborating across time zones, including teams based in the U.S. and Europe. 

• Experience conducting international research and supporting global initiatives 

Physical Requirements 

• Hybrid: Acton, MA or San Diego, CA 

• Approximately 10% domestic and international travel required 

Additional Information:

Compensation & Benefits: For U.S.-based positions only, the annual base salary range for this role is $94,800.00 - $142,200.00 This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including: • Medical, dental, and vision insurance • 401(k) with company match • Paid time off (PTO) • And additional employee wellness programs Application Details: This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online. Actual pay depends on skills, experience, and education.