Deployment Implementation Team Business Lead - Customer Services Project Manager in Medical Device Industry

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Unity Program is one of the most prominent programs of SHS CS and its mission is to create one global platform to host a harmonized, state-of-the-art customer service process, seamlessly integrated in our company’s IT ecosystem. Call opening, pre-clarification, scheduling & dispatching, site visit support, as well as specialized reporting are in scope. A global rollout across 70+ countries within the next years is also part of the program’s mission, making it a truly strategic initiative for our company’s success. 

Your tasks and responsibilities: 

• The key responsibility of this role is to establish the local deployment team across functional and business areas. It is also vital to ensure effective staffing and resource monitoring throughout the deployment period.  

• Supporting the local deployment ensuring business continuity and service business stability before, during and after implementation. 

• Owning Project Management governance, execution control and adherence to program standards for the deployment. 

• Owning overall business readiness and service operations continuity. 

• Being accountable for Project Management & Governance and for Quality & Compliance within the Deployment Implementation Team end-to-end deployment RACI. 

• Being accountable for Data Privacy and governing the required privacy-related alignment across the deployment. 

• Being accountable for Organizational Change Management and Communications  across the deployment. 

• Defining business objectives and business acceptance criteria for Cutover, Hypercare and transition to operations. 

• Monitoring deployment progress, service performance and quality and triggering corrective actions where required. 

• Approving and releasing milestones from the business perspective, including readiness, data migration, go-live and Hypercare exit. 

• Identifying and managing business risks and service delivery risks; acting as escalation authority for business-critical issues. 

• Driving user adoption from a business ownership perspective and ensuring productivity realization. 

Key outputs of the role: 

• Business continuity and service stability strategy. 

• Project governance and milestone status reporting. 

• Quality and Data Privacy compliance evidence. 

• OCM and communication strategy and execution plan. 

• Approved business readiness and Go/No-Go decision inputs. 

• Resource allocation and tracking. 

• Business risk assessment and mitigation plan. 

• Service performance monitoring and stabilization reports. 

• Program communication approvals, defined escalation paths and formal Hypercare exit approval. 

Your qualifications and experience: 

• Proficiency in Customer Service processes and Quality Management System is a must.  

• Minimum 5 years of proven experience with large projects, as a Project Manager. 

• Project Management certification highly desired.

• Degree in related discipline or advanced degree, preferred. 

• Project experience with global program related to software release and deployment is beneficial.  

Your attributes and skills: 

• You speak English fluently in order to be able to operate successfully in our international and multicultural working environment. Foreign language skills (German, Spanish, etc.) are desired. 

• You enjoy initiating and driving change and can motivate a team that follows you through that change (functional management). 

• Self-motivated to take on new tasks and responsibilities. 

• Committed to producing quality outcome. 

• You communicate reliably across all organizational levels and work cultures and have a strong ability to achieve results. 

• You have a convincing appearance, very good communication and executive-level presentation skills and experience in dealing with managers and international teams. 

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The base pay range for this position is:

$126,530 - $173,976

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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