Transcend: Global Cutover & Hypercare Director - IM

<p style="text-align:left !important">At Johnson &amp; Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at <a target="_blank" href="https://www.jnj.com"><span style="color:#0000ff"><u>jnj.com</u></span></a></p><p></p><p>As guided by Our Credo, Johnson &amp; Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson &amp; Johnson, we respect the diversity and dignity of our employees and recognize their merit.</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><b><span><span>Job Function: </span></span></b></p>Project/Program Management Group<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><b><span><span>Job Sub </span></span><span><span>Function: </span></span></b></p>Project/Program Management<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Job Category:</b></p>Professional<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><b>All Job Posting Locations:</b></p>Titusville, New Jersey, United States of America<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Job Description:</b></p><p><b>About Innovative Medicine</b></p><p>Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine.</p><p></p><p>Innovative Medicines Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one “clean” ERP as a standardized platform for growth and efficiency gains.</p><p></p><p>This program will simplify the Pharmaceutical ERP landscape from seven to one, standardizing processes to have a cost-effective, fit‑for‑purpose digital backbone that will enable us to support the Pharmaceutical business with agility. Additionally, the program will remediate the end‑of‑life system exposure that we risk towards the end of this decade</p><p></p><p><b><i>Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):</i></b></p><p></p><ul><li><p><b><i>United States – Requisition Number: </i></b><b>R‑061714</b></p></li><li><p><b><i>Belgium, Ireland, Italy, France, Spain, Portugal, Germany, and Netherlands– Requisition Number: </i></b><b>R-063794</b><b><i> </i></b></p></li><li><p><b><i>Switzerland – Requisition Number: </i></b><b>R-063795</b></p></li></ul><p></p><p><b><i>Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.</i></b></p><p></p><p>We are searching for the best talent for Innovative Medicine (IM) Transcend: Global Cutover &amp; Hypercare Director!<b> </b>This hybrid position will be located in Titusville, New Jersey (USA). Alternate hybrid locations may be considered at other Innovative Medicine Supply Chain (IMSC) hubs such as Beerse, Belgium; Cork, Ireland; Cologno Monzese, Italy; Issy-les-Moulineaux, France; Madrid, Spain; Porto Salvo, Portugal; Neuss, Germany; Leiden, Netherlands; and Zug or Schaffhausen, Switzerland.</p><p></p><p>The Global Cutover &amp; Hypercare Director is responsible for leading the end‑to‑end strategy, readiness, execution for Business Cutover, and post-Go‑live hypercare for multiple IM Transcend releases. This senior leader standardizes runbooks and tooling, and orchestrates cross‑functional teams to ensure predictable, compliant, and low‑downtime transitions. This role partners closely with Deployment, PMO, Business and Technology leaders to manage rehearsals, validate data migration readiness, coordinate hypercare stabilization, be responsible for issue triage, track metrics, and drive continuous improvement. Additionally, this role will define and lead the hypercare model, ensuring rapid stabilization after launch and a smooth transition to steady state support through a dedicated Hypercare team.</p><p></p><p><b>KEY RESPONSIBILITIES:</b></p><ul><li><p>Own and govern a global, risk‑based cutover and hypercare methodology, ensuring consistency and repeatability across IM Transcend releases</p></li><li><p>Develop and maintain standardized cutover runbooks, tooling, templates, governance practices, and documentation requirements</p></li><li><p>Lead integrated cutover planning, including readiness tasks, dependencies, resource assignments, success metrics, and rollback procedures</p></li><li><p>Direct mock cutovers, rehearsals, environmental readiness checks, and data migration validation to ensure predictable execution</p></li><li><p>Orchestrate production cutovers across applications, data, infrastructure, and business processes to minimize downtime and operational disruption</p></li><li><p>Lead and develop a global network of Business Cutover Leads and cross‑functional deployment teams; manage capacity and readiness</p></li><li><p>Define and operate the hypercare stabilization model, including incident management workflows, escalation channels, rosters, SLAs, and stabilization checkpoints</p></li><li><p>Coordinate vendor and third‑party responsibilities across cutover and hypercare, ensuring clarity and alignment on SLAs and deliverables</p></li><li><p>Implement and monitor metrics measuring readiness, execution quality, downtime, defects, and value realization; drive continuous improvement</p></li><li><p>Provide transparent status, risk, and mitigation reporting to senior leadership and program governance bodies</p></li><li><p>Champion automation, orchestration tools, and generative‑AI‑enabled enhancements to increase speed, predictability, and standardization</p></li><li><p>Integrate cutover and hypercare deliverables into program stage‑gate governance and readiness assessments</p></li><li><p>Capture lessons learned across releases and translate them into actionable improvements for future deployments</p></li></ul><p></p><p><b>QUALIFICATIONS:</b></p><p><b>EDUCATION:</b></p><ul><li><p>Minimum of a Bachelor’s / University or equivalent degree required; Advanced degree (Master’s or MBA) and/or a focused degree in Supply Chain, Business, Business Management, Engineering, IT, Technical/Scientific, or a related field preferred</p></li><li><p>Certifications preferred: PMP/FPX, APICS, ISTQB, Lean/Six Sigma, or equivalent</p></li></ul><p><b>EXPERIENCE AND SKILLS:</b></p><p><b>Required:</b></p><ul><li><p>Minimum 10 years of relevant work experience</p></li><li><p>Proven success leading global cutover or deployment teams supporting large-scale business transformation programs</p></li><li><p>Demonstrated program and project management skills, including orchestration, planning, and readiness execution</p></li><li><p>Deep expertise in ERP cutover planning and execution, including ramp-down/up coordination, mock cutovers, data migration readiness, environmental validation, and contingency planning</p></li><li><p>Extensive experience leading hypercare stabilization, incident triage, issue resolution, and transition into steady‑state operations</p></li><li><p>Strong understanding of complex system landscapes, integrations, Data migration dependencies, and infrastructure transitions</p></li><li><p>Experience operating within regulated (e.g., SOX, GxP, CSV, SDLC) environments with strong process and documentation discipline</p></li><li><p>Proficiency with SAP S/4HANA, including architecture, integration points, and supporting tools; familiarity with Fiori modules is a plus</p></li><li><p>Strong facilitation, communication, and stakeholder‑engagement skills across business, IT, system integrators, validation partners, and global/regional teams</p></li><li><p>People‑management experience (coaching, mentoring, developing teams)</p></li></ul><p><b>Preferred:</b></p><ul><li><p>Industry experience in Pharmaceuticals or Life Sciences</p></li></ul><p><b>OTHER:</b></p><ul><li><p>Requires proficiency in English (written and verbal) to communicate effectively and professionally</p></li><li><p>Requires up to 25% domestic and international travel, depending on work location and business needs</p></li><li><p>Requires the ability, through our flexible work policy, to work on‑site a minimum of three days per week, with the option for two remote workdays</p></li></ul><p></p><p><i>#LI‑Hybrid</i></p><p></p><p><i>Johnson &amp; Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.</i></p><p></p><p><i>Johnson &amp; Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via <a href="https://www.jnj.com/contact-us/careers" target="_blank">https://www.jnj.com/contact-us/careers</a>, internal employees contact AskGS to be directed to your accommodation resource.</i></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p></p><p></p><p><b>Required Skills:</b></p><p> </p><p> </p><p><b>Preferred Skills:</b></p>Agile Decision Making, Agility Jumps, Analytics Insights, Budget Management, Business Behavior, Business Savvy, Continuous Improvement, Leadership, Organizational Project Management, Program Management, Project Management Methodology (PMM), Project Management Office (PMO), Project Management Tools, Project Reporting, Statement of Work (SOW), Tactical Planning, Technical Credibility<p> </p><p> </p><p><b><span>The anticipated base pay range for this position is :</span></b></p>$150,000.00 - $258,750.00<p></p><p></p><p><u>Additional Description for Pay Transparency:</u></p>Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).<br><br>This position is eligible to participate in the Company’s long-term incentive program.<br><br>Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:<br>Vacation –120 hours per calendar year<br>Sick time - 40 hours per calendar year<br>Holiday pay, including Floating Holidays –13 days per calendar year<br>Work, Personal and Family Time - up to 40 hours per calendar year<br>Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child<br>Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year<br>Caregiver Leave – 80 hours in a 52-week rolling period10 days<br>Volunteer Leave – 32 hours per calendar year<br>Military Spouse Time-Off – 80 hours per calendar year<br><br>Additional information can be found through the link below. For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits