Responsibilities may include the following:

• Lead training workstreams for Pricing & Contracting transformation and system implementation projects.
• Develop and maintain training materials including instructor-led presentations, job aids, quick reference guides, FAQs, playbooks, videos, and self-paced learning resources.
• Translate complex business processes and system functionality into clear, user-friendly training content.
• Deliver engaging virtual training sessions, demonstrations, workshops, and role-based learning experiences.
• Partner with Product Owners, SMEs, IT teams, and business stakeholders to assess training needs and ensure readiness for system and process changes.
• Support user acceptance testing (UAT), deployment readiness, launch activities, and post-implementation support.
• Gather learner feedback and adoption metrics to continuously improve training effectiveness and user experience.
• Manage training project plans, timelines, risks, dependencies, and deliverables across multiple initiatives.
• Maintain training content libraries and ensure materials remain current with evolving business processes and technology enhancements.
• Leverage approved AI and productivity tools to improve training development efficiency, content management, and knowledge sharing.

Required knowledge and experience:

• Bachelor’s degree in Education, Instructional Design, Organizational Development, Business, Communications, or a related field, or equivalent experience.
• Fluent English required
• Experience developing and delivering training programs for technology implementations, process improvements, or business transformation initiatives.
• Strong instructional design skills with the ability to create clear, engaging, and role-based learning materials.
• Experience facilitating virtual instructor-led training and supporting end-user adoption of systems and processes.
• Ability to translate complex technical and business concepts into practical, user-focused training content.
• Strong project management, organization, and stakeholder management skills.
• Excellent written and verbal communication skills with the ability to engage both technical and non-technical audiences.
• Experience using Microsoft 365 applications, including PowerPoint, Teams, Word, and SharePoint.
• Ability to work independently in a fast-paced environment while managing multiple priorities and deadlines.
• Experience in Pricing & Contracting, Commercial Operations, CPQ, CLM, Salesforce, Conga, or related business functions is advantageous
• Experience supporting large-scale transformation, change management, system implementations, or Agile project delivery is advantageous
• Familiarity with adult learning principles, training needs analysis, learning evaluation, and deployment readiness activities is advantageous
• Experience with virtual facilitation tools and content development software such as Camtasia, Snagit, or similar technologies is advantageous
• Experience leveraging AI tools to streamline content creation, learning support, and training operations is advantageous