Time Service Delivery Expert
Novartis
This listing was originally posted on Novartis's careers page. Formulate is an equal opportunity job aggregator and is not involved in the hiring process. Where salary information is estimated, it is derived from BLS industry benchmarks and may differ from actual compensation.
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Job Description
Key Responsibilities
Deliver accurate and timely time and attendance operations, ensuring complete and reliable records across assigned populations.
Act as a second‑level subject matter expert for Time Services processes, policies, and data‑related topics.
Ensure compliance with local legislation, data privacy requirements, payroll controls, and internal governance standards.
Resolve time and attendance queries within agreed service levels and escalate complex issues to the appropriate experts.
Prepare and validate payroll inputs in line with payroll calendars, controls, and audit requirements.
Produce regular and ad‑hoc reports to support payroll, compliance, and business needs, highlighting exceptions and risks.
Support system enhancements, projects, and stakeholder training to continuously improve Time Services delivery and user experience.
Essential Requirements
2-5 years of hands‑on experience in Time Services or Time and Attendance operations using a dedicated time solution platform.
2-5 years of experience in Human Resources Services either in Payroll‑Time operations, or Human Resources technology within a complex organization.
Strong working knowledge of time and attendance processes, payroll inputs, controls, and compliance requirements.
Proven ability to work with time and attendance systems and enterprise platforms such as Workday, SAP, UKG, Workforce Software is advantage.
Demonstrated attention to detail, sound judgment, and ability to manage sensitive data with the highest level of confidentiality.
Advanced proficiency in Microsoft Office, particularly Excel, with strong analytical and reporting skills.
Desirable Requirements
Experience supporting transformation initiatives, system transitions, or global projects in Time and Attendance services.
Additional language skills apart from English is a plus.
Skills Desired
adverse event reporting, adverse event reporting, Collaboration, Communication, Consulting Services, Curiosity, Data Analysis, Data Privacy, Dispute Resolution, Employee Experience, Employee Onboarding, Error Analysis, Global Sample Distribution, HRIS (Human Resource Management System), Hr Operations (Hr Ops), HR Service Delivery, Human Resource Management System, Human Resources (HR), Human Resources Management, Identity And Access Management (Iam), job training, Payroll, procedure implementation, Process Analysis, Project Management {+ 4 more}Explore related positions you might be interested in
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PHARMACEUTICAL
Small Molecules, Vaccines, Biologics / Diagnostics
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