Technical Support Agent
Full-time602 Patient ServicesRespiratory
Description
<meta><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;"><b><strong style="color:rgb(51,51,51);font-size:12pt;white-space:pre-wrap;">Position Description</strong></b><span style="color:rgb(51,51,51);font-size:12pt;white-space:pre-wrap;">:</span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;"><span style="white-space:pre-wrap;">The Technical Support Agent helps support a growing pool of Customers and Patients who utilize our remote patient monitoring service as well as internal teams who support this monitoring service, and our external partners conducting research studies and clinical trials. Our agents work across several platforms in a fast-paced start-up environment.</span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;"><span style="color:rgb(0,112,192);font-size:12pt;white-space:pre-wrap;"> </span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;"><b><strong style="color:rgb(51,51,51);font-size:12pt;white-space:pre-wrap;">Essential Duties and Responsibilities:</strong></b></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;"><span style="white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="white-space:pre-wrap;">Handle inbound and outbound calls, emails, SMS, and chats</span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;"><span style="white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="white-space:pre-wrap;">Troubleshoot devices, accounts, apps, and online dashboard issues using a variety of platforms and tools</span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;"><span style="white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="white-space:pre-wrap;">Thoroughly document and report all patient complaints, inquiries, and interactions</span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;"><span style="white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="white-space:pre-wrap;">Place orders, process returns, and track the status of all inventory sent to users</span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;"><span style="white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="white-space:pre-wrap;">Test, debug, and provide feedback on our apps and products via an internal beta team</span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;"><span style="white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="white-space:pre-wrap;">Manage a variety of assigned projects related to remote patient monitoring, clinical trials, product</span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;"><span style="white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="white-space:pre-wrap;">Refinement, bug reporting, patient and employee onboarding, and others as needed</span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;"><span style="white-space:pre-wrap;"> </span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;"><b><strong style="color:rgb(51,51,51);font-size:12pt;white-space:pre-wrap;">Key Competencies:</strong></b></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;"><span style="white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="white-space:pre-wrap;">Excellent telephone communication skills</span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;"><span style="white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="white-space:pre-wrap;">Proficient at problem solving and decision making</span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;"><span style="white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="white-space:pre-wrap;">Ability to work independently and collaboratively in a fast-paced environment</span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;"><span style="white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="white-space:pre-wrap;">Strong attention to detail</span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;"><span style="white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="white-space:pre-wrap;">Excellent Communication skills - verbal and written</span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;"><span style="white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="white-space:pre-wrap;">Ability to collect, manage and analyze data</span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;"><span style="white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="white-space:pre-wrap;">Works efficiently in a remote environment</span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;"><span style="white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="white-space:pre-wrap;">A team player with a willingness to help others succeed</span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;"><span style="color:rgb(0,112,192);font-size:12pt;white-space:pre-wrap;"> </span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;"><b><strong style="color:rgb(51,51,51);font-size:12pt;white-space:pre-wrap;">Qualifications:</strong></b></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;"><span style="white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="white-space:pre-wrap;">1+ years as a customer service agent or a technical support agent</span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;"><span style="white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="white-space:pre-wrap;">Familiarity with and troubleshooting mobile platforms running Android OS</span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;"><span style="white-space:pre-wrap;">·</span><span style="font-size:7pt;white-space:pre-wrap;"> </span><span style="white-space:pre-wrap;">Must be able to work shifts ranging from (7am-4pm, 8am-5pm, or 9am-6pm, 11am-8pm) EST.</span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;"><b><strong style="color:rgb(0,112,192);font-size:12pt;white-space:pre-wrap;"> </strong></b></p>
<meta><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><b><strong style="font-size:18pt;white-space:pre-wrap;">About</strong></b></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><span style="white-space:pre-wrap;">Wellinks is the COPD disease management company committed to empowering people to live fully and breathe freely by improving outcomes for those we serve. We are creating a future where COPD care is designed and delivered around the individual and supported by a team striving to help them live a healthier, more fulfilling life. Our partners choose Wellinks to deliver a tailored and personalized healthcare experience for their members, resulting in improved outcomes at lower costs.</span></p><p style="font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;"><span style="white-space:pre-wrap;">Wellinks is a high-growth company that is rich with mission-driven talent, guided by passionate healthcare leaders, and backed by world class investors. We are headquartered in New Haven Connecticut, conveniently between Boston and New York, and have team members across the US.</span></p>
Wellinks
BIOTECHNOLOGY
Portable Nebulizer
LocationCT - New Haven
Open Jobs2
Respiratory
View Company Profile